Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Technical Operations Manager -
Low Voltage Systems Location:
South Florida (Miami-Dade, Broward & Palm Beach Counties)
Company:
GateLine AI Employment Type:
Full-Time Position Overview Gateline AI is seeking an experienced, Technical Operations Manager to participate and lead the installation, support, and operational functions of our low-voltage systems division. This position is ideal for a seasoned low-voltage professional with extensive experience in video surveillance, access control, alarm systems, networking, permitting, project management, project scheduling, technical support, and team leadership. Unlike a traditional management role, this is a working management position requiring active participation in installations, service calls, troubleshooting, project execution, and client support. The successful candidate will be responsible for leading field operations, supervising installation and support personnel, managing the post-installation support department, developing and managing project schedules, coordinating labor and resources, managing project budgets, overseeing permitting activities, and ensuring all projects are delivered safely, professionally, on time, and within budget. A significant portion of this role involves overseeing and participating in post-installation technical support. Candidates must possess strong remote troubleshooting capabilities and a proven track record of diagnosing and resolving cameras, access control, networking, intercom, and related system issues remotely while maintaining high levels of customer satisfaction. The individual must be capable of managing multiple concurrent projects while balancing installation operations, technical support services, and customer satisfaction requirements across the organization. Minimum Qualifications Minimum 10 years of experience in the low-voltage industry. Minimum 4 years of experience leading and supervising installation teams, service technicians, technical support personnel, and operational staff.
Extensive experience with:
IP Video Surveillance Systems Access Control Systems Intrusion Alarm Systems Intercom Systems Structured Cabling Infrastructure Minimum 5 years of hands-on experience configuring, managing, and troubleshooting managed switches, routers, VLANs, wireless networks, and PoE infrastructure. Minimum 5 years of experience providing advanced remote technical support and troubleshooting for IP-based video surveillance, access control, intercom, and networking systems. Demonstrated ability to remotely diagnose and resolve issues involving cameras, NVRs, access control systems, intercoms, managed switches, routers, network connectivity, and cloud-managed platforms. Strong experience utilizing remote access tools, VPNs, remote desktop software, cloud management platforms, and manufacturer support portals to troubleshoot and resolve customer issues. Minimum 4 years of experience working with Microsoft Windows environments, including Windows 10 and Windows 11. Minimum 3 years of experience utilizing Microsoft Office applications including Outlook, Word, Excel, Teams, and PowerPoint. Demonstrated experience creating, managing, and maintaining project schedules for multiple concurrent installation projects. Proven experience forecasting labor requirements, allocating resources, and adjusting schedules to meet project deadlines. Experience managing technicians, installers, subcontractors, and support personnel. Experience creating project budgets and managing project profitability. Experience preparing permit documentation, permit application packages, submitting permit applications, and coordinating inspections. Experience working directly with permit reviewers, inspectors, and local municipalities. Strong understanding of permitting requirements and processes within Miami-Dade County and Broward County. Fluent English (written and verbal) is required. Spanish language proficiency is highly desirable. Valid driver's license with a clean driving record. Ability to pass background screening. Preferred Experience Experience with the following manufacturers and technologies is highly desirable: Akuvox Access Control and Intercom Systems Luminys Security Solutions Hikvision Video Surveillance Systems Omada Networking Products Ubiquiti Networking Products Cloud-Based Access Control Platforms AI-Powered Surveillance Systems Fiber Optic Infrastructure SIP-Based Communication Systems Industry certifications are considered an asset. Key Responsibilities Technical Operations Lead and actively participate in the installation, programming, commissioning, and support of: Video surveillance systems Access control systems Alarm systems Intercom systems Network infrastructure Configure and troubleshoot switches, routers, wireless access points, VLANs, VPNs, and PoE devices. Install, configure, and maintain Windows-based workstations and client management systems. Perform advanced troubleshooting and diagnostics for network, software, hardware, and security system issues. Serve as the senior technical escalation point for field and client issues. Ensure all installations meet company standards, manufacturer specifications, and applicable code requirements. Conduct site surveys and technical assessments. Maintain installation quality and consistency across all projects. Post-Installation Support & Service Operations Lead and manage the company's post-installation support department. Supervise technical support personnel responsible for servicing existing customers. Establish and maintain support procedures, service standards, escalation processes, and response time objectives. Monitor support ticket queues and ensure timely resolution of customer issues. Serve as the highest-level escalation point for complex technical issues. Oversee remote diagnostics, troubleshooting, and resolution of system issues. Analyze recurring service issues and implement corrective actions to improve system reliability and customer satisfaction. Develop service workflows that maximize efficiency while maintaining exceptional customer support standards. Track support performance metrics and identify opportunities for improvement. Ensure a seamless transition from project completion to ongoing customer support and maintenance services. Team Leadership & Operations Management At Gateline AI, we believe our employees are one of our most valuable assets. The successful candidate must possess a leadership style that promotes trust, accountability, respect, and teamwork while maintaining high performance standards. We are seeking someone who can lead with professionalism and integrity, while fostering a positive, family-oriented work environment where employees feel valued, supported, and motivated to succeed. The ideal candidate understands that strong teams are built through mentorship, communication, fairness, and genuine concern for employee development and well-being. This individual must be capable of balancing operational objectives with a commitment to creating a workplace culture that encourages loyalty, collaboration, personal growth, and long-term career success. Lead, supervise, and mentor installation technicians, service technicians, technical support specialists, and operational staff. Manage daily field operations and workforce scheduling. Coordinate installation crews, service teams, subcontractors, and project resources. Assign personnel based on workload, project requirements, technical skillsets, and support demands. Monitor employee performance and maintain accountability for quality, productivity, and customer satisfaction. Conduct field inspections and quality assurance reviews. Develop and maintain operational procedures and best practices. Assist with hiring, onboarding, training, and performance evaluations. Foster a culture of professionalism, accountability, safety, and continuous improvement. Project Management & Scheduling Plan, coordinate, and manage multiple projects simultaneously. Develop detailed project schedules and installation timelines. Create and maintain project plans from project kickoff through final completion. Forecast labor requirements and allocate personnel to maximize efficiency and productivity. Coordinate materials, equipment, subcontractors, and internal resources to ensure projects remain on schedule. Monitor project milestones and proactively identify scheduling risks and delays. Adjust schedules and resources as needed to meet customer commitments and project deadlines. Manage project budgets, labor costs, and overall project profitability. Conduct project status meetings and provide operational updates to management. Ensure projects are completed on time, within budget, and in accordance with company standards. Permitting, Compliance & Municipal Coordination Prepare permit documentation and permit application packages for low-voltage projects. Submit and manage permit applications through local municipalities and government agencies. Coordinate inspections and maintain communication with permit reviewers and inspectors. Serve as the company's primary point of contact for permit-related matters. Maintain a thorough understanding of permitting requirements and procedures throughout Miami-Dade County and Broward County. Work directly with municipal inspectors, AHJs (Authorities Having Jurisdiction), and local government agencies. Respond to permit comments, corrections, and inspection deficiencies. Ensure all installations comply with local building codes, electrical codes, fire codes, and industry standards. Maintain project documentation, as-built drawings, closeout documentation, and compliance records. The successful candidate must possess a strong working knowledge of local, county, state, and industry code requirements as they relate to low-voltage systems, including video surveillance, access control, intercom, networking, and alarm installations. The candidate should be highly familiar with permitting, inspection, and compliance requirements throughout South Florida, particularly within Miami-Dade County and Broward County jurisdictions. This includes understanding applicable building codes, electrical codes, fire codes, life-safety requirements, right-of-way regulations, municipal permitting processes, and Authority Having Jurisdiction (AHJ) requirements. The ideal candidate will be capable of reviewing project plans, identifying code-related issues before installation, ensuring code-compliant system designs, and working effectively with inspectors, permit reviewers, engineers, property managers, and local municipalities to achieve successful project approvals and inspections. Client Support & Service Management Act as a senior technical resource for customer support issues. Oversee service delivery and customer satisfaction. Conduct client meetings and site visits as required. Assist clients with troubleshooting, system upgrades, and operational concerns. Build and maintain long-term customer relationships through exceptional service and technical expertise. Ensure a smooth transition from project installation to long-term support and maintenance. Technical Knowledge Required Low Voltage & Security Systems CCTV System Design and Deployment Access Control Architecture Alarm System Installation and Troubleshooting Intercom Systems Structured Cabling Standards Fiber Optic Infrastructure Networking TCP/IP Communications Managed and Unmanaged Switches Router Configuration VLAN Design and Configuration PoE Technologies Wireless Networking VPN Configuration and Troubleshooting Network Diagnostics Network Security Best Practices Computer Systems Microsoft Windows 10 and Windows 11 Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) Remote Desktop and Remote Support Platforms Cloud-Based Collaboration Platforms Documentation and Ticketing Systems PDF Editing and Documentation Software Operations & Administration Project Scheduling and Resource Planning Software Budget Creation and Cost Tracking Permit Documentation Management Construction Drawings and Blueprint Interpretation Service Management and Support Operations Desired Skills Strong leadership and people management abilities. Excellent verbal and written communication skills. Exceptional remote troubleshooting capabilities. Strong project scheduling and resource management capabilities. Experience managing both installation and post-installation support teams. Experience utilizing project management and scheduling software. Ability to develop and manage installation schedules across multiple concurrent projects. Strong understanding of critical path scheduling, resource allocation, and milestone tracking. Experience managing installation crews of 5+ technicians. Strong understanding of Miami-Dade and Broward County permitting procedures. Experience working directly with municipal inspectors and AHJs. Ability to read blueprints, construction drawings, site plans, and permit documents. Strong customer service and relationship management skills. Results-oriented with a hands-on approach to problem solving. Strong computer proficiency and ability to create professional reports, spreadsheets, project schedules, customer documentation, and operational reports. Physical Requirements Ability to lift and carry equipment weighing up to 50 lbs. Ability to climb ladders and work in ceilings, equipment rooms, rooftops, and outdoor environments. Ability to work on active construction sites and occupied facilities. Ability to travel throughout South Florida as required. Compensation & Benefits Competitive salary based on experience. Performance-based bonuses. Paid vacation and holidays. Manufacturer certification and training opportunities. Career advancement opportunities within a growing technology company. About GateLine AI GateLine AI specializes in advanced access control, AI-powered video surveillance, visitor management, intercom systems, and smart community security solutions. We provide innovative technology and exceptional service to condominiums, HOAs, gated communities, multifamily properties, and commercial clients throughout South Florida. If you are an experienced low-voltage professional who enjoys leading teams, managing projects, providing advanced technical support, working directly with clients, and remaining actively involved in field operations, we encourage you to apply.
