Call-by-Call Manager / Install Coordinator

Why Join Lickety Split? At Lickety Split , we believe in delivering top-tier service at lightning speed! As a rapidly growing company, we are looking for a Call-by-Call Manager / Install Coordinator to ensure our installation operations run smoothly, efficiently, and with an exceptional customer experience. If you're a highly organized leader who thrives in a fast-paced environment and enjoys problem-solving, this is the role for you!

What You'll Do:

✅ Call-by-Call Management Oversee and coordinate the daily workflow of installations. Assign and dispatch jobs efficiently to technicians, ensuring optimal route planning. Monitor job progress and provide real-time updates to customers and internal teams. Support field technicians by troubleshooting challenges and providing solutions on the fly. ✅ Installation Coordination Schedule and confirm installation appointments, ensuring seamless execution. Work closely with customers to keep them informed and manage expectations. Coordinate materials, equipment, and resources needed for installations. Ensure all necessary permits and documentation are in place for each job. ✅ Performance & Customer Satisfaction Track key performance metrics, technician efficiency, and job completion rates. Proactively identify bottlenecks or delays and implement solutions. Maintain strong communication between sales, operations, and field teams. Follow up with customers post-installation to ensure satisfaction and address concerns.

What We're Looking For:

✔ Experience in dispatching, coordination, or operations (HVAC, plumbing, or electrical experience preferred). ✔ Strong problem-solving skills and ability to make quick, effective decisions. ✔ Excellent organizational and multitasking abilities. ✔ Ability to thrive in a fast-paced, high-pressure environment. ✔ Tech-savvy with experience using scheduling/dispatch software. ✔ A customer-first attitude with strong communication skills.

What We Offer:

Competitive Pay Growth Opportunities in a Fast-Growing Company Health, Dental & Vision Insurance Paid Time Off & Holidays If you're a detail-oriented leader who can handle the moving pieces of a busy install schedule , we want to hear from you! Join Lickety Split Air, Plumbing, and Electric and be part of a team that values speed, precision, and customer excellence! Lickety Split is an Equal Opportunity Employer #INDP1