Window Technical Measurer

At Pella Windows & Doors of Idaho and Wyoming, aka Pella of WYIDAHO, we are a team of passionate individuals focused on delivering best-in-class service to our customers who choose Pella, the #1 Brand for Windows & Doors.

Position Overview:

The ideal candidate will champion efforts to promote Pella of

WYIDAHO'S

mission of E3: Deliver Extra-Ordinary Experiences for Everyone in all aspects of the business and align with Pella of WYIDAHO's company values of First Responder, True Grit, Relentless Improvement, and One Pella. This role is responsible for providing installation expertise and training to ensure a positive customer experience through all channels of installation. In coordination with the Fulfillment Manager, this position will help develop and maintain all processes for the Trade/Replacement installation program. You will verify the accuracy of replacement windows and doors in existing homes based on opening size, product function, and building layout. This will also include a breakdown of materials needed to reinstall units to code while matching the existing structure. You will be responsible for completing pre-site and post quality visits to new construction homes to verify job site readiness, proper opening sizes, and to ensure quality installations by Pella sub-contractors. This role will aid in the development of specific roles and processes to bring to fruition the vision of a successful installation programs with room for large volume growth. It will provide consultative directions to Sales and Installation teams, which includes setting clear expectations with customers and installers to minimize installation liabilities. Additionally, this position will serve as a resource for installers including general contractors and will audit installation work for quality. Responsibilities include the following but are not limited to: Interview, recruit, and train subcontractors as installation volume grows. Utilize digital documentation, digital signatures, and SalesForce CRM to ensure proper installations are delivered that meet customer expectations. Responsible for conducting order verification of product, openings, and installation applications, as well as post installation inspections. Responsible for the learning and development of product order verification (for replacement), job site readiness, and installation for retail home replacement, focusing on topics such as installation applications, product offering, sales, systems, building codes, and safety. Develops and participates in the onboarding and ongoing skills training programs for Installers, including the ability to fill/train for future growth, job site verification, and a broad range of installation applications. Drives installation process improvements in the formulation of recovery plans. Provide training as needed for Sales Consultants, Installation Teams, and other Pella employees. Conducts frequent job site visits to evaluate adherence to installation methods and manufacturing guidelines. Provides feedback to the Sales Managers, as needed. Mediates escalated customer installation concerns. Communicate effectively, both verbally and in written form, with customers, installers, and sales staff in such a way as to reduce confusion, increase understanding, and resolve disagreements. Works with Project Coordinator teams to ensure time-effective scheduling of installation teams. • Identifies and implements equipment to support the safety and cost-effectiveness of installations. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands, and work environmental characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. Education and/or Experience Mandatory 2+ years of experience in the home construction industry. Experience with Pella or related products, installation applications, and Microsoft Office Suite, is required. Must be able to multitask and prioritize responsibilities. Language and Communication Skills Exceptional English communication skills are required, along with strong instructional, customer service, and mathematical abilities. Candidates must excel at problem-solving, data analysis, and clear communication. Physical Demands Employees must be able to sit, use their hands and arms, and communicate effectively. They may also need to stand, walk, stoop, and lift 50 pounds or more. Close vision and the ability to adjust focus are required. Must be able and willing to conduct tasks on a ladder up to three stories. Travel Must have and maintain a valid driver's license and maintain compliance with the company's Fleet Safety Policy. Must be able to travel to job sites, customer/contractor locations, and required company functions at various locations. Up to 50% travel locally. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The employee will be required to enter company facilities and worksites, such as warehouses, office buildings, and new construction sites regularly. There may be occasions where work locations will include trade shows or other showroom locations. The employee is frequently exposed to power tools and moving mechanical parts. The noise level in the work environment is usually low to moderate in administrative offices and moderate to loud in warehouses and at construction sites. This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties, as necessary. •Pay DOE with the ability to earn bonuses.•Condition of Employment Pella of Idaho and Wyoming is committed to workforce diversity. Post-offer background check, MVR, and drug screen are required and must be successfully passed. Pella participates in E-Verify. Pella will provide the Department of Homeland Security (DHS) with information from each new team member's Form I-9 to confirm work authorization. Equal Employment Opportunity Pella of Idaho and Wyoming provides a working environment free of discrimination and harassment. Pella of Idaho and Wyoming treats all persons equally, regardless of race, color, sex, religion, national origin, age, or disability, as each is protected under federal law. Several states in which Pella of Idaho and Wyoming operate may have laws protecting classifications of team members not necessarily protected under federal law. Therefore, Pella of Idaho and Wyoming also treat all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry, or handicap as each category is protected under a municipal ordinance or state law. Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing, and installing quality windows and doors for new construction, remodeling, and replacement applications. Founded in 1925, Pella Corporation is a family-owned and professionally managed privately held company, known for its history of innovation, manufacturing outstanding products, providing quality service, and delivering customer satisfaction. Come join the Pella of WYIDAHO team and enjoy a great work environment, competitive compensation, and an excellent benefits package! This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties, as necessary.

Condition of Employment:

Pella Windows and Doors of Idaho and Wyoming (WYIDAHO) is committed to workforce diversity. Employment offer is contingent upon successfully passing a post-offer background check and drug screen. Pella participates in E- Verify. Pella will provide the Department of Homeland Security (DHS) with information from each new team member's Form I-9 to confirm work authorization.

Equal Employment Opportunity:

Pella Windows and Doors of Idaho and Wyoming (WYIDAHO) provides a working environment free of discrimination and harassment. Pella of WYIDAHO treats all persons equally, regardless of race, color, sex, religion, national origin, age, or disability, as each is protected under federal law. Pella of WYIDAHO also treat all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under

Job Type:

Full-time Pay:

$24.00 - $26.00 per hour Expected hours: No less than 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Nampa, ID 83687