Terminal Manager

GENERAL DESCRIPTION OF POSITION

As Terminal Manager, you'll oversee daily terminal operations and facilities, collaborate with drivers, and ensure exceptional service to support company success.

CORE VALUES

At Lightning Transportation, our core values are our guide to shape our culture. By integrating these principles into our daily operations, we aim to create a positive impact on our employees, customers, and the world around us. Built to Serve

• Driven by a genuine desire to make a difference, embracing change and showing up fully committed to the vision. Hard Working
• Going above and beyond to achieve our goals and deliver exceptional service. Customer Focused
• Building long-term relationships based on trust, transparency, and exceptional service Others First
• Treating every employee with respect, empathy, and fairness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Efficiently manage daily terminal operations—scheduling, dispatching, container tracking, and contractor payables—while analyzing KPIs and reports to identify trends and improve overall profitability. Oversee and hold team accountable in the utilization of tracking systems to monitor the movement of loads in realtime, ensuring data accuracy to reduce costs, billing accuracy, and to provide accurate visibility within the system. Coordinate with the safety team on equipment maintenance, repairs, and inspections to keep fleets optimal, while working with customer service, customers, carriers, and terminals to accept or decline orders based on schedules and service agreements, proactively resolving conflicts to minimize disruptions. Serve as a positive operations representative in customer and sales interactions, while building strong, respectful relationships with drivers as a secondary contact for operational issues. Collaborate with company, sales, and recruiting teams to implement process improvements, manage work volumes, and develop new opportunities. Supervise and develop staff by hiring, training, evaluating, and managing responsibilities to foster team growth and support company expansion, while recruiting the right talent through skills and competency assessments. Foster a strong culture using EOS within your departments to coach, mentor and develop team members to enhance their skills and productivity while continually promoting the company's core values. Perform other assigned duties as needed, while taking initiative, prioritizing tasks, learning quickly, and owning projects in a fastpaced, teamoriented environment.

TO BE SUCCESSFUL, YOU SHOULD HAVE

Preferred but not required: over 1 year of recruitment experience and proficiency in Microsoft programs like Excel, Word, and PowerPoint. Ability to communicate effectively, resolve conflicts, stay organized, take initiative, prioritize tasks, learn quickly, and own projects in a fastpaced, deadlinedriven environment.

PHYSICAL DEMANDS

Lifting/pushing/pulling less than 25lbs. Office setting with temperaturecontrolled offices with moderate noise levels. Outside work is limited.

BENEFITS

Paid Time Off and Holidays Medical, Dental, and Vision Insurance Health Reimbursement Arrangement (HRA) Life Insurance Employee Assistance Program 401k Tuition Reimbursement Career Growth Opportunities About Lightning Transportation Inc Lightning Transportation is a leading intermodal trucking company specializing in servicing port terminals and providing transportation solutions for import-export cargo. With a focus on flexibility and efficiency, we operate through a network of experienced independent contracted drivers, ensuring safe, timely, and compliant services. Known for our "Service Excellence" in the Mid-Atlantic and Southeast U.S., we design our Intermodal Drayage operations to offer cost-saving solutions for our clients. Our advanced technology, including a Computerized Dispatch Control System (CDCS) and real-time tracking, enables rapid responses and enhances service delivery. Committed to customer satisfaction, we pride ourselves on our long-standing relationships and look forward to providing top-tier service to new and existing clients.