Assistant Manager, Install Scheduling

Assistant Manager, Install Scheduling NRG Energy United States, Utah, Provo May 11, 2026 Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. About the Role
We are seeking a hands-on, results-driven Associate Manager to lead our Install Scheduling team and ensure our customers receive exceptional service. In this role, you will balance operational rigor with people leadership, driving both team performance and outstanding customer experiences. If you thrive on leading teams, improving processes, and making a tangible impact, this is the role for you. Why You'll Love This Role Lead and develop a high-performing scheduling team
Influence cross-functional operations with field and sales teams
Shape the customer experience through operational excellence
Opportunity for career growth in operations and leadership What You'll Do Operational Leadership Monitor service level performance, escalation queues, and productivity metrics
Align staffing with workload and service demand
Review dashboards and identify potential performance risks
Approve timecards and manage attendance records
Escalate systemic issues and implement corrective solutions Performance Management & Coaching Conduct regular 1:1s and team coaching sessions
Deliver data-driven feedback and quality assurance reviews
Develop and manage improvement plans when needed
Recognize and reinforce high-performance behaviors Team Leadership & Engagement Lead team meetings and skill development initiatives
Maintain consistent presence on the floor during peak periods
Foster accountability, fairness, and psychological safety
Address behavioral and performance concerns promptly Cross-Functional Collaboration Partner with field teams, sales, and other departments to improve scheduling processes
Provide actionable feedback to drive better customer outcomes Who You Are Passionate about developing team members and helping others succeed
Strong communicator with the ability to coach and develop others
Results-oriented with excellent problem-solving skills
Comfortable balancing operational metrics with people leadership What We Offer A collaborative and supportive team environment
Opportunity to make an impact on both team performance and customer experience
Career growth and development opportunities NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf) Official description on file with Talent.