Window Treatment Installer

This position works with and supports our stores located in Alexandria and Arlington. Mileage reimbursement will be paid for measure and installation appointments in customers' homes.

ESSENTIAL JOB FUNCTIONS

Ability to work with installation tools (power and hand) on tall ladders. Ability to frequently lift, control and carry weight up to 50 lbs. Ability to climb up and down ladders up to 26' in height Ability to stand and walk for several hours at a time while on in-home appointments.

JOB QUALIFICATIONS

High school graduate or equivalent. Previous residential window treatment installation experience. Experience with the installation of draperies, blinds, shades, shutters and other decorative items such as window treatment hardware required. Ability to install and program motorized treatments. Working knowledge and experience utilizing carpentry and power tools. Ability to read and interpret documents such as operating and maintenance instructions, safety guidelines and procedure manuals. Must have current and valid driver's license, clean driving record, and automobile insurance coverage as recommended by our insurance carriers. Must have reliable transportation to and from measures/installs. Willing to travel 1-2 hours in any direction from one appointment to the next. Ability to schedule appointments and work independently. Ability to communicate effectively with customers and store associates. Ability to work with multiple store teams. Must be punctual and reliable. Ability to initiate reports, use computers and tablets proficiently and use arithmetic involving calculation of fractions (read a tape measure). Professional and neat appearance and demeanor to provide exceptional customer service. Excellent oral and written communication skills. Possesses good problem-solving skills and keen attention to detail. Must provide their own cell phone and all the tools and equipment required to execute the assigned tasks.

JOB RESONSIBILITIES

Performs measure to provide enough information for store associates to determine the correct size of all products. Performs In-Home installation of custom window treatment/draperies, blinds, shades, and shutters within schedule, to the performance standards of specified workmanship and productivity, including, re-measuring, making templates, pinning and placing hooks on appropriate products; dressing down appropriate products; installing all hard and soft window treatments for window and wall treatments including rods and other decorative hardware. Uses knowledge of our product lines to ensure a smooth and seamless measure and install. Works with vendors and manufactures to resolve issues as necessary. Communicates and partners regularly with measure and install support teams while in the field and on-site. Acts as the liaison between the customer and the store to communicate any issues which may occur during installation of product. Uses personal judgment and initiative to develop effective solutions to challenges and obstacles pertaining to the installation of window treatments. Demonstrates to the customer how to use and care for the product before leaving the home. Follows-up on customer complaints regarding measures and installs as needed. Partners with store and regional manager on any customer issues and provides recommendations for reasonable customer resolution. Provides exemplary customer service to customer. Handles customers' requests/issues in a solution focused manner. Represents Calico in a professional manner by maintaining a clean and neat appearance and arriving to appointments on time. Ensures proper handling of products and customer property to minimize damage. Ensures proper disposal and destruction of trash and returned products. Ensures safety of tools, parts and product at all times. Performs other duties as directed or assigned. #IND123

Pay:

$25.00 - $30.00 per hour

License/Certification:

Driver's License (Required) Ability to

Commute:

Arlington, VA 22207 (Required)

Work Location:

In person