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Mid-Level Video Conferencing and Multimedia Technician - Sign-on Bonus Potential
Job
The Boeing Company
Berkeley, CA (In Person)
Full-Time
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65
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Job Description
Job Description The Boeing Company's Specialized Infrastructure Operations Organization is currently seeking a Mid-Level Video Conferencing and Multimedia Technician to join the team in Berkeley, MO. The Conference Room Support Specialist provides direct computing, networking and telecommunications support to executive clients within the program. The technician will provide technical consultation and leads activities to meet executive needs while ensuring strong customer relations. Your Responsibilities Ensure premium Information Technology (IT) support to all levels of executives including staff Provide day-to-day operational support for Video Teleconference Center (VTC) systems (e.g., endpoint troubleshooting, room audio video (AV) hardware, codecs, cameras, microphones, displays) Respond to help desk tickets and user requests for virtual meeting setup, escalation, and incident resolution Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment Lead process improvements with internal and external partners to develop and execute integrated technologies Work with Executives to provide support of computing hardware and software services, maintenance and general networking needs Inform customers of technology advancements as applicable Provide user training and quick reference guides for common VTC tasks and best practices Provide comprehensive computing and VTC support at customer meetings Perform the restoration of routine to complex computing service operations Provide comprehensive computing support in isolated environments from the desktops to the servers Provide broad range of basic systems and application support Provide technical support and assistance to customers, whether on the phone or in person What We Are Looking For Ability to obtain access to Special Access Programs (SAP) Active Security+ certification or the ability to obtain the certification within 6 months of your start date 3+ years of experience with Audio Visual (AV) and Video Teleconference (VTC) components, systems, products, and equipment 3+ years of experience in performing system administration tasks on Windows and Linux hosts including installing security patches and making configuration changes to support security requirements 3+ years of experience supporting computing in isolated environments for desktops and servers 3+ years of experience with troubleshooting and repairing computing system hardware and software Willing to work flexible hours, including on call support as needed (including weekends and holidays) What We Offer Competitive base pay and variable compensation opportunities Health insurance Flexible spending accounts Health savings accounts Retirement savings plans Life and disability insurance programs Programs that provide for both paid and unpaid time away from work Job Details Function Corporate Sub-Function IT, Software & Data Science Level Professional Work Type Onsite Contract Full-Time Location Berkeley, United States Job