Senior Support Specialist

Senior Support Specialist Broadway Equipment Company - 2.7 Minneapolis, MN Job Details Full-time $25 - $28 an hour 20 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off 401(k) matching Qualifications Technical support Dispatching Individual consumer customer service Order entry Mechanical knowledge Client interaction via phone calls Full Job Description Job Summary We are looking for a full-time employee to be an Senior Mechanical Support Specialist. Our Service Department receives all incoming service calls from around the country and dispatches the territory service technician if the problem cannot be solved over the phone. This position would handle the majority of incoming customer and technician calls to provide support or schedule technicians. It is required to be mechanically inclined when being considered for this position.

Pay:

$25.00 - $28.00 per hour Benefits Competitive hourly rate with the potential for overtime Paid Holidays Retirement Savings Plans Medical and Dental Insurance 401(k) + Match Health savings account Paid time off Personal Time Off Responsibilities Dispatching and scheduling field service technicians Communicating issues with equipment and providing solutions Prepare work estimates to customers Take parts orders from technicians and customers Evaluate service technician job orders Submit technician job orders for billing Keep records of existing customers Provide service tech support and handle customer calls Qualifications and Skills Understanding mechanical components and repairs preferred Industrial repair experience preferred Understanding electrical components

Customer Service Skills About Us:

Broadway Equipment Company is a family-owned car wash manufacturer based out of Minneapolis, Minnesota that has been in business for over 40 years selling to car dealerships worldwide. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

INDHP Job Type:

Full-time Pay:

$25.00 - $28.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off

Experience:

Mechanical knowledge: 1 year (Required) Ability to

Commute:

Minneapolis, MN 55430 (Required)

Work Location:

In person