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Master Plumber
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First String Plumbing, Heating & Cooling
Greenwich, CT (In Person)
$135,000 Salary, Full-Time
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Job Description
Master Plumber First String Plumbing, Heating & Cooling Greenwich, CT Job Details Full-time $95,000 - $175,000 a year 1 day ago Benefits Profit sharing Fuel card Company truck Health insurance Dental insurance 401(k) Paid time off On-the-job training Retirement plan Qualifications Customer service Team development Hiring Driver's License Recruiting Full Job Description To complete the application, fill out this form: https://careers.hirebus.com/jobs/b38ee0d9-9072-41f3-ad23-ce6e103670b4 P1 Master Plumber - Division Lead First String Plumbing, Heating & Cooling is hiring a P1 Master Plumber - Division Lead in Greenwich, CT, with a base salary of $95,000 to $175,000, plus an uncapped quarterly bonus tied to net profit margins, profit sharing, and a vesting equity schedule . This is a founding leadership role where you start in the field setting standards, then move into full managerial leadership once the division reaches five service technicians. You won't just build this division — you'll own a piece of its upside. Who You Are You hold a CT P-1 Master Plumber license (or hold a P-2 and are actively working toward your P-1) You have experience running or helping lead a residential service department — install, maintenance, and service — not just working in one You know ServiceTitan or comparable field service management (FSM) software and how to use it to run a tight operation You are a builder who would rather create something from scratch than inherit someone else's machine You take pride in running a tight operation where margins, quality, and culture all hold together You lead without ego, and the techs who have worked for you would line up to work for you again You believe accountability is a gift you give your team, not a stick you swing at them You love the moment when a system you designed starts running without you in the room You bring 5+ years of residential service experience and a valid driver's license with a clean driving record Who We Are A family-owned plumbing, heating, and cooling company serving homeowners across Connecticut and New York Built on four decades of hands-on, master-level experience, paired with modern equipment and straightforward pricing Historically new-construction and project-based, now launching a disciplined residential service division designed to scale Not private equity. Not a strategic rollup. Most sophisticated shops in our market are PE-owned, where techs are just a number and KPIs are the only thing that matters. Here, you get autonomy, a seat at the table, and a share of the upside you help create A people-first, community-service-obsessed shop that does right by neighbors and crew, every time What You Will Do Each Day Run service, maintenance, and installation calls while setting the operational standard Recruit, hire, and coach a high-performing team of residential service plumbers Build pricing structure, SOPs, and weekly KPI reporting from the ground up — leveraging ServiceTitan to do it Conduct ride-alongs, quality checks, and callback reduction work Coordinate scheduling with office staff and own the customer experience Sit in on executive strategy discussions and represent the brand in the field Handle physical demands including lifting up to 50 lbs and working in attics or crawlspaces Why You'll Love Working Here Base salary $95,000 to $175,000 with an uncapped quarterly bonus tied to division net profit margin Profit sharing and a vesting equity schedule — as the division grows, so does your stake in it Full-time, onsite role based in Greenwich, CT, with no nights, weekends, or holidays Company truck, fuel card, health insurance, dental insurance, paid time off 401(k) retirement plan and on-the-job training Full P&L authority over pricing, hiring, discipline, and SOP development Defined path to GM or COO consideration once revenue and margin milestones are hit