Electrical Warranty Service Technician

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States. Our commitment to our employees is reflected by our actions: Safety is Priority One - and our record shows it Competitive Pay Company 401K plan with Employer Contribution Match Company Paid Time Off Company Paid Life Insurance Choice of Medical Coverage including Prescription and Short Term Disability Plans Choice of Dental and Vision Coverage Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage Auto and Home Insurance Discount Programs Job Summary We are seeking a dependable and customer-focused Electrical Warranty Service Technician to join our team servicing the Leander area. This role is responsible for responding to and resolving residential warranty service calls, diagnosing electrical issues, and ensuring high-quality workmanship and customer satisfaction. The ideal candidate is motivated, detail-oriented, and committed to delivering excellent service while representing our company professionally in the field. Key Responsibilities Warranty Service Calls Respond promptly to residential warranty service requests in the Leander area Diagnose and troubleshoot electrical issues in homes Perform necessary repairs to meet warranty standards and company expectations Ensure all work is completed efficiently and correctly the first time Diagnostics & Repairs Identify electrical system malfunctions and determine appropriate solutions Repair or replace defective wiring, devices, panels, and related components Verify system functionality and safety after repairs Customer Communication Communicate clearly and professionally with homeowners Explain issues, repairs, and resolutions in an easy-to-understand manner Provide a high level of customer service to maintain strong client relationships Documentation & Reporting Accurately document all service calls, work performed, and materials used Complete work orders and service tickets in a timely manner Safety & Compliance Follow all safety protocols and electrical codes Ensure all work complies with local, state, and national regulations Qualifications Minimum Residential Wireman License (required) Warranty service experience highly preferred but not required Strong troubleshooting and problem-solving skills Ability to work independently with minimal supervision Ability to communicate effectively in English (read, write, and speak) Strong interpersonal and customer service skills Must be able to pass a background screening and drug test Valid driver's license with a clean driving record Work Environment Field-based role servicing residential homes in the Leander area Work may be performed in attics, crawl spaces, and outdoor conditions Exposure to heat, dust, and tight working spaces Fast-paced environment requiring time management and adaptability Physical Requirements Ability to lift and carry up to 75 lbs Ability to climb ladders and work in confined spaces (attics, crawl spaces) Comfortable working in varying weather conditions Why Join Us? Immediate opportunity - we are hiring ASAP Competitive pay based on experience Opportunity to grow with a strong and supportive team