Assistant Front Office Manager

Assistant Front Office Manager 2700 Buena Vista Drive, Paso Robles, CA 93446 $70,304 a year - Full-time $70,304 a year - Full-time Join a growing luxury resort recognized as a AAA Four-Diamond property and proud member of Preferred Hotels & Resorts. We are seeking an experienced and service-driven Front Office Manager to lead our Front Desk, Reservations, Concierge, Bell, and Valet teams while delivering exceptional guest experiences consistent with luxury hospitality standards. This is an exciting opportunity for a hospitality professional looking to grow with an expanding resort operation focused on personalized service, team development, and operational excellence. Key Responsibilities Oversee daily operations of Front Desk, Reservations, Concierge, Bell, and Valet departments Maintain and enforce hotel service standards, policies, and procedures Hire, train, mentor, coach, and develop front office team members Create and manage weekly staff schedules based on occupancy, group activity, and business demands Lead daily shift briefings and monthly departmental meetings Ensure VIP arrivals and guest requests are handled seamlessly Resolve guest concerns professionally, efficiently, and promptly Monitor room inventory, room assignments, and guest profiles Collaborate with Accounting, Engineering, Housekeeping, and Sales teams to ensure operational excellence Develop and maintain SOPs, training manuals, and ongoing staff training programs Act as Manager on Duty in the absence of Department Heads Maintain high standards of cleanliness and presentation throughout lobby and front drive areas Ensure all staff are trained on emergency procedures and safety protocols Foster a positive, respectful, and team-oriented work environment Qualifications Required 3-5 years of Front Office or Front Desk leadership experience in a luxury boutique hotel or four/five-diamond property Strong understanding of Front of House and Rooms Division operations Excellent verbal and written communication skills Proven leadership and team development experience Ability to multitask and remain calm in a fast-paced environment Strong attention to detail and organizational skills Experience with PMS systems and Microsoft Excel/Word Ability to work independently and make sound decisions Preferred College degree in Hospitality or related field Experience with luxury hotel PMS platforms Spa management system experience Multilingual abilities What We're Looking For A professional and polished hospitality leader Someone who leads by example and inspires their team Strong problem-solving and guest recovery skills Passion for luxury service and personalized guest experiences Ability to create structure, accountability, and consistency across departments

Pay:

$70,304.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Referral program

Work Location:

In person