Assistant General Manager

SummaryThis is a unique opportunity to work outdoors close to some of the countrys most popular national parks. As an Assistant General Manager (AGM), you partner closely with the General Manager (GM) to ensure the camp delivers exceptional guest experiences. The AGM serves as an expert in customer service and operational processes, collaborating daily with team members from front desk, maintenance, housekeeping, and food & beverage. Together with the GM, the AGM communicates goals and expectations to the team and assists where needed. CompetenciesEffective CommunicationAdaptagilityPlanning and OrganizingFostering Learning and DevelopmentInspiring OthersDecision MakingInitiativeKey ResponsibilitiesCross trained in each property departmentAbility to travel for task force work at another location when requestedThink critically to respond and react quickly to ever changing situations on propertyDeliver clear expectations to the team in all operational areasProfessional in all internal and external communicationsMaintaining a positive and open-minded attitudeResolve guest and team member issues quickly and efficientlyReview applications and conduct interviewsSupport in hiring decisions to include approvals of extending offers, onboarding tasks and deadlines with GM and HRCollaborate with GM and HR to support staffing and retention disciplinesDelegate tasksAble to run the camp and work independently with minimal oversightFind ways to streamline processes to maximize efficiency and resource useEstablish and maintain relationships with local businesses and communitiesDevelop creative outlets to engage team members and show appreciation or recognition on a consistent and regular basisBe growth orientedEvaluate, develop, and report on NPS and eNPS action plansMonitor financial performance to drive business decisionsSpearhead new initiatives to drive financial resultsAssist with building of the annual budget for camp locationSupport with monthly and yearly inventory as needed per departmentCreate synergy across all property departments through strong leadershipMeet with team members to support their growth and developmentCreate positive work environment that is guest-focusedEnsure that all camp-level SOPs and expectations are implemented, updated, and maintainedCollaborate with other members of camp management and the corporate teamOversee staff housing to include monthly inspections, maintenance issues, housing audits, and be the initial contact for housing employee relationsCreate and deliver corrective action documents to team membersAct as the point of contact for payroll approvals and timecard adjustmentsResponsible for oversight of approval all departmental timecardsPrioritize tasks effectivelyParticipate in camp level and company-wide meetingsSubmit high quality work products in a timely mannerRespond to guest reviews in the established time periodPromote company sustainability initiativesOther duties as assignedPreferred QualificationsHigh School Diploma or GED or equivalent work experienceAt least 1 year of management experience or 2+ years of supervisory experience, or a combination of bothDesire for growth in the organizationCompetently perform duties in absence of GMTravel to a variety of camp locations as requiredDemonstrated commitment to delivering high quality customer serviceGoal-oriented, results-driven, strong interpersonal and communication skillsCommunicate in a clear and professional wayInteract with a friendly, enthusiastic, positive attitudeDemonstrate sound judgement, follow direction, and take decisive appropriate actionLearn, embrace, and train team on company policies, practices, and proceduresStrong organizational skills to execute and prioritize multiple tasksAble to influence and inspire teamsAbility to work independently and meet deadlines on assigned projectsProficiency in Microsoft Office Suite and in HMS and POS systemsParticipate in educational and training opportunitiesPrior experience in budgeting, reporting, and P&L managementUnderstanding of property management systemsBasic knowledge of maintenance operationsPrior food and beverage experienceHospitality experience preferred, but not requiredAdditional InformationAbility to work outdoors for long periods of time, including during extreme heat and cold or weather eventsAbility to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-workerStand and walk over slippery and/or uneven natural walking surfaces for majority of workdayBend and stoopObserve and respond to dangerous situationsOperate guest transport carts and/or property vehicleTravel as neededFood Handler (ServSafe) Manager Certification Must be obtained by property opening date or before starting any work involving food or alcohol handlingThis position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.

COMPENSATION AND BENEFITS

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

Company's health insurance planFlexible time off401(K)Heavily discounted tents for Under Canvas family and friends staysBar N Ranch lodge and cabin discountsIndustry discounts for outdoor brandsLifestyle partner brand discountsUnder Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.