Assistant General Manager (AGM)

Who is Jester Concepts? Jester Concepts was launched in 2008 as a Minnesota owned hospitality company specializing in producing restaurant concepts that deliver an unmatched experience in food, service and atmosphere. We pride ourselves in creating unique restaurant concepts that compliment and are inspired by the location and neighborhood in which they're housed. At Jester Concepts we are driven to educate, elevate and exceed. The education of our staff is our foundation and this focus has built a team with passion and expert knowledge in their craft to deliver a consistent high-quality experience for our guests from start to finish. The elevated experience we strive for begins with the education and experience of our employees. We seek to exceed our teams' expectations with an employee first approach, providing our teams with the tools they need to enhance the guest experience and enrich their daily lives. Jester Concepts is made up of the following concepts: Borough, Parlour Bar MPLS, Parlour St. Paul, P.S. Steak, Parlour | Revival Food Truck and Concessions, Butcher & the Boar, Starling-Edina, Parlour Excelsior, Rustica Bakery and Cafe, Shiki, and Mirabelle. We have an opening for a Assistant General Manager position at our newest multi-concept location in Excelsior. Parlour Bar, Shiki, and Mirabelle are located at 200 Water Street. Parlour Bar is a casual diner and craft cocktail bar located on the lower level of it's two other concepts, Mirabelle and Shiki. Known for our craft cocktail menu and the famous Parlour Burger, our lower-level Parlour bar has set a new standard for bartending and cocktail creation. Shiki features a menu focused on dumplings, ramen, and Japanese-inspired flavors. Guests love the late-night vibe from the 630-square-foot space—featuring raw materials, bold colors, dynamic graphics, and an open kitchen and bar. Lunch and dinner is served daily, with take-out and delivery available. Mirabelle takes its inspiration from coastal living and offers up a menu of supper club classics, including starters like popovers and shrimp cocktail, and mains, including fish, pasta, salad, and steak. Nightly specials include traditional comfort fare, such as lasagna, meatloaf, prime rib, and Friday fish fry

Job Title:

Assistant General Manager Job Summary:

The assistant general manager (AGM) helps the general manager to ensure that day-to-day restaurant operations run smoothly. The assistant general manager will assist with weekly schedules, ordering, inventory, and assist the general manager with training, recruiting, promotions and planning Reports to:

Location General Manager Key Responsibilities:

Oversee the restaurant's general operations. Ensure the general cleanliness of the restaurant daily and the proper upkeep and maintenance to make sure the restaurant operates at an optimal level. Help coordinate all training of FOH staff and hold every employee of the restaurant accountable for their conduct in line with the policies of Jester Concepts. Address and report all misconduct of any employees and complete any necessary documentation relating to incidents with staff or guests. Build and support a culture within the staff that is respectful, professional and positive. Enhance the guest experience. Be present on the floor and be aware of how the restaurant is always operating when on site and to handle any and or all situations that may arise with service. Garner customer feedback from tables, management and staff and establish relationships with the customer as much as possible through food running, pre-busing, and table touches. Monitor food and beverage ticket times to ensure timeliness of our product to the table Ensure that our service staff are executing the proper steps of service. Manage and cultivate the ongoing training program aimed to educate our existing staff on all areas of service, including greeting the table, server demeanor, the menu spiel, timing of food & drink ordering, delivery for food and drink items, POS system, identifying guest cues, employee attire, clearing of the table, communication with fellow employees throughout service (ie: host, food runners, bar, wait assists & expo), watering & bread service, general table maintenance, the guest check and departure, the resetting of tables & side-work. Assist in financial responsibilities may include but not limited to chargebacks or refunds, banking including deposits, end of night checkouts and reports, maintaining all city requirements and licensing and to maintain open lines of communication with leadership. Organize and document daily tip trackers and other nightly financials. Develop the schedule for FOH staff. Make staffing decisions as appropriate for service day-of as well as for future services and private events. Assist the General Manager with administrational duties. Work with the leadership team to respond to reviews and feedback and address concerns within the store. Assist in the store's social media posts, review responses and other information in conjunction with the GM. Contribute to weekly store meetings including financial reports, invoice management and review, feedback and public review responses and outcomes, upcoming events, staff and store issues, ongoing initiatives and other general topics that come up. Other Duties as assigned. Wine Buyer Addendum Ensure menu wine offerings are available. Stock wine on the floor and in the storage room per specifications and maintain accurate data re: 86s, specials, counts, etc. in the PO, inventory system, and staff communication channels Accurately record monthly inventory and COGs worksheet. Purchase within the budget weekly/monthly and catalog invoices weekly, track purchases compared to financial records. To help with wine sales during service and highlight a wine for pre-shift training every week. Assist in menu changes, partnering with store management and the Executive Leadership to execute these changes. Work with the Event Sales team to select wine for BEOs. Meet with vendors as needed to taste selections. Other Duties as assigned. Experience

• Qualifications 3+ years of progressive management experience in a full-service restaurant or hospitality environment.

Strong leadership, communication, and conflict-resolution skills. Demonstrated ability to train, coach, and motivate staff. Excellent organizational and time management skills. Proficiency in Toast POS, scheduling systems, Microsoft Suite; familiarity with cost control and financial reporting preferred Exceptional liquor, beer and wine knowledge Knowledge of food handling practices, food production processes, and hospitality management principles. Experience with inventory control systems and procedures. Excellent communication skills, both verbal and written, to effectively interact with guests and team members. Ability to work flexible hours, including evenings, weekends. Embody the Jester Core Values of Positivity, Maturity, Teachability, Humility, Initiative, and Accountability. Benefits 2026 Jester Concepts offers a competitive benefits package which includes: Health insurance with 50% company contribution Guardian dental and vision with 50% company contribution Guardian life insurance 100% paid for by the company Guardian voluntary short-term and long-term disability insurance available Free parking 10 days of Paid Time Off (PTO) Employee Assistance Plan

• free, available 24/7, confidential
• for you and your family $50 monthly dining stipend (good at any of our locations
• $600 a year! 50% off employee discount on food AND beverage at all locations for you and 3 others 401k plan (with 3% company match), eligible after 90 days of employment Quarterly bonus program Jester Concepts restaurants are closed on the following holidays
• New Years Day, Memorial Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day , PLUS two additional days where we celebrate our hard-working teams.

To be considered for this leadership opportunity, all candidates are asked to complete the Predictive Index Behavioral | Cognitive Assessment. Copy and paste the link below into your browser.

https:

//assessment.predictiveindex.com/bo/5G75/AssistantGeneralManager_Oct2025_192027 We have strong core values: positivity, accountability, maturity, teachability, humility and initiative , and are looking for individuals who have the same. We are looking for employees who want to grow with us, reinforce the core values, are highly driven and organized. If you are looking for your next long-term career move, please send in your resume today! Any offer will be contingent upon successful completion of a background check and reference check. Jester Concepts is an equal opportunity employer Join our team as an Assistant General Manager where your expertise will contribute significantly to our success in delivering outstanding service!

Job Type:

Full-time Pay:

$65,000.00

• $70,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance

Experience:

Restaurant management: 3 years (Required) Ability to

Commute:

Excelsior, MN 55331 (Required)

Work Location:

In person