Assistant Guest Services Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu's wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre. Four Seasons Resort O'ahu at Ko Olina is looking for an Assistant Guest Services Manager who has a passion for excellence and the spirit of aloha. The Assistant Guest Services Manager shall assist the Guest Services Manager with all aspects of the Guest Services department, including Door Attendants, Bell Attendants, Valet and Shuttle Drivers. This individual assists in the leadership of the team in a constructive and efficient manner in order to create and maintain the highest level of service consistent with Four Seasons Standards. He or she will require great enthusiasm and commitment in addition to an acute ability to problem solve.

What you will do:

Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Motivates Guest Services staff to execute service at the highest level, while delivering it in a manner that is authentic. Interviews, trains and schedules the Guest Services staff, as well as conducts performance evaluations and corrective interviews as needed. Responds properly in any resort emergency or safety situation. Works harmoniously with co-workers and supervisors.

What you will bring:

Minimum 2 Years Luxury Experience in Resort required. 1-2 Years previous supervisory or leadership experience preferred. Prior experience in hotel/resort front desk, valet, or door is a plus. Cultural sensitivity to Hawai 'i and its workforce Strong leadership, communication, and organization skills What we offer: 401k Contribution available after first 30 days Medical, Dental, & Vision via Kaiser or HMSA Complimentary & Employee Discounted Accommodation at other Four Seasons Hotels and Resorts Complimentary Dry Cleaning for

Managers Complimentary Onsite Parking Complimentary Meals Compensation:

$ 71,490.89

• $ 76,490.89 per year Successful candidates must possess legal work authorization in the United States. About Four Seasons Resort O'ahu at Ko Olina On Oahu 's sunny western coast
• wild, rugged and conveniently close to Honolulu and Waikiki Beach
• five-star Four Seasons Resort O'ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury.

Chic and light-filled with vast ocean views, our 370 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort 's own beach. They are also able to play tennis and golf, then relax in the Spa

• wrapped in the effortless elegance of Four Seasons.

Learn more about Four Seasons http://jobs.fourseasons.

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https://www.facebook.com/FourSeasonsResortOahu We look forward to receiving your application! Mahalo! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website

• https://eeoc.

gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf