Assistant Manager

Who We Are At Payment 1 Financial, we've built a reputation for friendly, reliable service while supporting communities across New Mexico, Texas, Oklahoma, and Missouri. We provide personal loan solutions for real-life needs—home improvements, auto refinancing, debt consolidation, and more. We're a family-focused company that believes our people are the reason we succeed. From day one, we invest in our team's growth and create an environment where employees feel supported, challenged, and set up to win. About the Role As an Assistant Manager, you'll play an important role in supporting the daily operations and success of a Consumer Loan Office. You'll work closely with customers to help meet their financial needs while assisting with branch growth, customer relationships, collections, and overall office operations. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is looking to grow into a long-term leadership career. You'll work alongside an experienced team while building the skills needed to take the next step within the company. Key Responsibilities Support daily branch operations and assist in maintaining company standards Develop customer relationships to drive growth, retention, and branch success Assist customers with loan applications, payments, and account questions Help review customer information and support the loan process Perform collection calls and work with customers to find payment solutions Maintain and balance the branch cash drawer daily Prepare daily bank deposits and assist with branch operational procedures Maintain compliance with company policies, procedures, and industry regulations Deliver strong customer service in a professional and respectful manner Promote all company products and services, including Tax Preparation services Support branch growth through referrals, community involvement, and local business partnerships Work collaboratively with team members to achieve branch and company goals What We Offer Competitive pay with monthly performance-based bonuses Health, dental, and vision insurance Paid training and travel reimbursement Paid holidays, vacation, and sick time Opportunities for advancement and long-term career growth

What We're Looking For Experience:

Prior experience in retail, sales, customer service, or financial services preferred

Mindset:

Results-driven with a strong focus on customer service and relationship building

Skills:

Strong communication, organization, and multitasking abilities

Technical:

Basic computer proficiency What Sets You Apart You're dependable, motivated, and eager to grow. You enjoy helping customers, supporting your team, and taking initiative when needed. You bring a positive attitude to work each day and are willing to learn every part of the business to help the branch succeed.

Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Physical Setting:

Office Work Location:

In person