Assistant Manager

Assistant Manager Cedar Rapids, IA 52404 $18.00 - $18.50 an hour - Full-time $18.00 - $18.50 an hour -

Full-time Summary:

We are looking for a FT Assistant Manager position for this retail service store. This is a high paced (and fun) environment and we're looking for someone to lead an established team of associates.

Responsibilities:

Understand all UPS Stores products and services and how to complete the transactions on a POS and other backend systems. Provide exceptional customer service. This includes greeting customers as they come in, identify their needs and provide the products and services they require. Upsell when appropriate and resolve customer issues, including the UPS claims process. Resolve customer complaints/issues e.g. handle claims process, address issues with staff, or direct customer to the right source to resolve their issue. Determine staffing schedules and monitor costs. Training and developing new employees to make sure they understand available services and provide exceptional customer service. Enter and process customer requests Pack materials accordingly to UPS standards Open and close the store, stock shelves and set up displays, clean store equipment and work area, and load shipments to driver pick up area. Manage inventory and recommend what items to order. Answer the phone Clean the store and other duties as assigned. Qualifications Previous management experience is preferred. Excellent customer service skills Previous experience with a POS Good verbal and written communication skills Ability to type, count and operate a computer/internet Ability to lift 50lbs on occasion

Pay:

$18.00 - $18.50 per hour

Benefits:

Flexible schedule Paid time off

Shift:

Day shift

Education:

Associate (Preferred)

Experience:

Retail management: 1 year (Preferred)

Work Location:

In person