Job Description
POSITION TITLE
Assistant Vice President of Program Delivery COMPANY:
Confidential REPORTING TO
Vice President of Program Delivery LOCATION
Chicago, IL COMPANY PROFILE
Our client's organization is one of Chicago's storied not-for-profit organizations with more than $1B in annual expenditure toward its mission. This organization is a quiet but powerful force for good, grounded in compassion, dignity, and long-term impact. It brings together thoughtful leadership and a deep sense of responsibility to support vulnerable individuals and strengthen the communities around them. Rather than seeking attention, it focuses on doing the work well—investing in people, programs, and partnerships that create stability, opportunity, and hope. Its approach is both practical and humane: attentive to immediate needs while committed to sustainable solutions. Guided by strong values and careful stewardship, it has earned trust through consistency, integrity, and measurable results. The organization's influence is felt not just through the resources it provides, but through the respect and care with which it serves those who depend on it. THE ROLE DEFINED
The Assistant Vice President will be responsible for the leadership of selected services related to providing programming to support residents. The Assistant Vice President of Program Delivery works collaboratively with Residential Living to own, design, and implement enriching programming to support and enhance residents' quality of life. This individual works directly with their Directors to ensure high quality service is provided to our residents. This role will require leadership and support for the ongoing growth and development of their team members. This individual will also be responsible for supporting and aligning the strategy for their program with the VP of Program Delivery. The Assistant Vice President will collaborate with other AVP's, Directors and the Vice President of Program Delivery to provide exceptional care and service for our residents. SCOPE AND CORE RESPONSIBILITIES
Functional • The Assistant Vice President will possess a working knowledge and belief of the organization's mission, philosophy, purpose, and scope of services. In addition, awareness of all policies and procedures concerning residents, families, personnel, and those specific to their associated residences. The AVP is a member of the leadership team and is responsible for communicating with other AVP's member regarding the concerns of residents, and families on a regular basis. In emergency situations, the AVP is responsible for providing information to the Executive Director in a timely manner. Supports the VP in the design and implementation of broad programming strategy; prepares and aligns strategy for own area, looking out 2-3 years and driving positive change within the program. Manages area KPI's and compiles reports from areas to review with VP. Formulates an interpretation of the data, creates possible solutions, and collaborates with other AVP's to solve shared problems. Regulatory compliance oversight, ensuring quality and supporting the Directors in meeting compliance needs. Forms strong staff relationships and relationships with other AVP's and VP's; demonstrates the ability to collaborate and maintain open and effective communication through relationships and partnerships. Builds and maintains an external network of contacts and seeks out opportunities for networking and to represent the organization in the public eye. The AVP is responsible for ensuring compliance with all rules and regulations of the federal government, State of Illinois, Department of Labor, the City of Chicago for licensure, and Medicaid for certification purposes. This includes maintaining documentation and records as necessary. Invests in the talent and development of their team members; develops Directors and supports their ongoing growth and holds Directors accountable for the growth of their team members. Collects themes and trends on development and shares with VP. Holds Directors accountable for delivering against expectations and meeting goals; offers support, removes obstacles where possible, and takes action when expectations are not met. Generates solutions and takes the initiative to support their area with a focus on the future of the organization. Leadership Your Team:
You will be managing and leading a team of Directors who manage Supervisors and Direct Care Staff. Skills reflecting the organization's Leadership Practices:
Creating a Strategy:
Define how department goals fit within the context of the broader organizational strategy. Embedding the organization's overall values, mission, and strategic goals within their area of responsibility. Mobilize Stakeholders:
Strategically involves others in goal setting and planning for his / her department to promote alignment across the organization and supports others' goals in alignment with the broader organization. Forms strong relationships across campus, demonstrating the values of warmth and compassion and encourages curiosity within employees. Creates a culture of trust, is transparent in communication and brings energy to its teams to support the mission and change that might be taking place. Build and Develop Winning Teams:
Develops a rigorous people plan (attract, develop, deploy, reward & retain) for department that is aligned with strategic priorities. The AVP will possess strong leadership skills and the ability to use these skills effectively to maintain a high level of staff morale. Supports and models the importance of developing talent and creating an engaging work environment. Builds and establishes techniques for regular communication / engagement with employees, serves as a role model of the organization's values Deliver Results:
Persists in driving for the most critical results in spite of challenges and prioritize activities that are critical for moving the organization forward. Shows an interest in collecting data to understand opportunities and challenges Brings teams along in understanding the challenges and opportunities and creates feedback loops for this information Evolve the Business:
Defines how work and team will need to change to serve the changing needs of the business and identifies way to build on the capabilities of the team to meet these needs. Seeks out opportunities to innovate and supports others in adapting to ongoing changes. Challenges its teams to use its talents to evolve the area, holds the teams accountable for creating curiosity among all staff by asking for regular feedback and input. EXPERIENCE AND SKILL SETS REQUIRED
Education:
A Master's degree in a Human Service Area State of Illinois Licensed Nursing Home Administrator Knowledge of regulations, day programs, ICF|HCBS and government contacts necessary in residential services Knowledge of nonprofit businesses and how they operate Bachelor's Degree in a Human Service area and / or at least 5 years of strong residential leadership experience Experience building and maintain strong partnerships Experience developing others Experience with managing and building teams Experience developing and monitoring strategy implementation Maintain confidentiality of work Experience with conflict resolution Excellent verbal and written communication skills Excellent management and team building skills Understanding of EHR Basic computer skills Pay:
$130,000.00 - $175,000.00 per year Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Work Location:
In person
