Associate Account Manager

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

Acrisure is seeking an Associate Account Manager to join our growing team. The Associate Account Manager's primary duties include the day-to-day processing of new business, renewal business, and policy changes. The AAMs are also held accountable for delivering excellent customer service through efficient workflow processes and collaboration with the team. This role requires a working knowledge in workflows, service delivery, workload management, and Acrisure's core deliverables.

Responsibilities:

Serves as primary processor of client-related documents and services. Utilizes standard processes to increase effectiveness and improve overall service delivery. Administers defined processes, analyze data, and suggests improvements. Provides professional, timely, and accurate output to customers and internal team members. Partners with the team to manage the workload and deliver exceptional customer service. Improves client satisfaction by meeting and exceeding customer service standards. Receives and responds to client calls and email requests per Customer Service Standards. Works side-by-side with the team and fosters on-going, open communication, and manages the workload. Facilitates a team environment that promotes collaboration and trusted partnerships. Utilizes social media to facilitate open communication and idea sharing both internally and externally. Stays on top of priorities and reprioritizes as needed, while maintaining accuracy of output. Uses the Operating Systems (O.S.) as defined and enters needed information accurately and timely.

Requirements:

Current Insurance License in Life and Health for the state in which your agency office is located, OR the ability to obtain this within six months of hire. Proficient in Microsoft Office Products Must be comfortable in an electronic environment with strong computer skills. Excellent people skills and ability to work well in a team environment. Excellent verbal and written communication skills. Strong organizational skills and attention to detail

Education/Experience:

High school diploma or GED (college preferred) A minimum of 2 years' experience within the insurance industry or business-related setting Current Life and Health License #LI-DL1 #LI-On-Site Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including:

Physical Wellness:

Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

Mental Wellness:

Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

Financial Wellness:

Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

Family Care:

Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents:

Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud:

Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your progress and review new postings all in one place!

To Executive Search Firms & Staffing Agencies:

Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.