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Associate CX Manager - AI Support

Job

Tandym Group

Englewood Cliffs, NJ (In Person)

Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 6/7/2026

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Job Description

A New Jersey-based media services company is seeking a new Associate Customer Experience Manager to join its team and optimize multi-channel support operations for digital subscription customers.  About the
Opportunity:
Shift:
Day Schedule:
Full-Time Hours:
Standard business hours
Setting:
Hybrid (Tuesday to Thursday onsite)
Responsibilities:
Optimizing service delivery to digital subscription customers Maintaining and evolving customer support tools and workflows Automating recurring workflows Analyzing data to improve automation and customer satisfaction Leading AI-powered support experiences Performing other duties, as needed
Qualifications:
3+ years of experience in Customer Support Operations High School Diploma / GED Experience with Digital Subscription-based Products Proficiency in Zendesk Collaborative mindset Adaptability and problem-solving skills Strong attention to detail
Desired Qualifications:
Associate's and/or Bachelor's Degree Tech certifications Experience in a Digital Business Familiarity with Kustomer or similar platforms

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