Attendance Monitoring Specialist

Job Posting:

Attendance Monitoring Specialist Position:

Attendance Monitoring Specialist Type:

Full-Time Schedule:

Monday - Friday, 8:00 AM - 4:00

PM Location:

Woodcliff Lake, NJ Reports to: Director of Human Resources

A. BASIC SUMMARY

The Attendance Monitoring Specialist is responsible for overseeing and ensuring the accurate and timely clock-in and clock-out of caregivers through real-time monitoring of the call dashboard. This role includes identifying and resolving clock-in errors, addressing missed clock-ins, and supporting caregivers with technical issues related to the mobile clock-in application. The specialist ensures compliance with EVV (Electronic Visit Verification) standards, coordinates with scheduling staff for any discrepancies, and follows up on attendance-related issues to maintain accurate records.

B. PRIMARY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS

1. Real-Time Attendance Monitoring Monitor the call dashboard in real time to track caregiver attendance and verify clock-ins. Identify incomplete confirmations, clock-in errors, and missed clock-ins promptly. Call caregivers 15 minutes after a missed clock-in to verify attendance and assist with clock-in issues. Follow up with aides to ensure successful clock-ins when issues are identified. Notify scheduling coordinators immediately if visits are mis-scheduled or show geographical discrepancies. Stay in continuous communication with the Scheduling Coordinator to resolve any inconsistencies. 2. Compliance & Documentation Ensure EVV compliance by monitoring clock-in and clock-out activities, addressing non-compliance with corrective actions as needed. Discipline caregivers based on geographical discrepancies or repeated clock-in failures. Send timesheets for confirmed missed clock-ins or clock-outs Document attendance issues and resolutions accurately in the appropriate tracking system. 3. Technical Support & Troubleshooting Assist caregivers in resolving issues with the IVR or mobile clock-in app, including troubleshooting connectivity or application errors. Provide guidance to caregivers on proper clock-in procedures and app usage. Log technical issues and escalate persistent problems to the proper department causing this issue.

C. HUMAN RELATIONS

Maintain respectful and professional communication with caregivers while addressing attendance and compliance issues. Collaborate closely with Scheduling Coordinators and Operations Staff to maintain consistent shift coverage. Provide clear instructions and support to caregivers on resolving clock-in challenges. Demonstrate empathy and professionalism when handling disciplinary conversations.

D. PHYSICAL REQUIREMENTS

Requires prolonged periods of sitting and extensive computer use. Fast-paced environment requiring multitasking and attention to detail. Ability to make calls and manage real-time communication simultaneously.

E. QUALIFICATIONS

Strong analytical and problem-solving skills to identify and resolve clock-in issues efficiently. Proficiency with attendance tracking systems, EVV platforms, and mobile applications. Excellent verbal communication and conflict-resolution skills. Ability to manage high-stress situations calmly and effectively. Highly organized, detail-oriented, and able to document findings accurately.

F. ADDITIONAL NOTES

The Attendance Monitoring Specialist plays a critical role in maintaining shift accuracy and client service continuity. This position requires vigilance, communication, and technical troubleshooting abilities. A successful candidate will demonstrate reliability, consistency, and dedication to maintaining high attendance standards across all caregiver shifts. Advancement opportunities exist for individuals who excel in maintaining attendance compliance and operational efficiency.