Attendant

SUMMARY:

Responsible for assisting the Food & Beverage Supervisor in ensuring that all activities in the Food & Beverage Department are performed accurately and efficiently in accordance with all established policies, procedures, and internal control standards. The Food & Beverage Attendant is responsible for providing quality Food & Beverage Department service in an efficient, courteous, and professional manner while displaying a high level of customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES

Duties include, but are not limited to: Provides prompt, efficient, and courteous service to Guests. Serves as an order taker and cashier for all food and beverage transactions. Prepares and serves all food and beverage orders to Guests' specifications. Performs cleaning and stocking duties according to enterprise specifications. Maintains dining room and Guest self-service areas. Adheres to all regulatory, departmental, and casino policies and procedures, and to TICS (Tribal Internal Control Standards). Performs other duties as assigned. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts. Retains employees through involvement in employee training and development. Explains why we do things, in advance of doing them.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Food service experience preferred. High School diploma (or GED) and 1 year of general work experience or an equivalent combination of education and experience required.

SPECIAL QUALIFICATIONS

Strong organizational and interpersonal skills required. Experience working with applicable computer programs and Point-of-Sale system(s). Applicable alcoholic beverage service license required within 7 days of employment. ServSafe Food Handlers Certification required within 90 days of employment.

LANGUAGE SKILLS

Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, procedure manuals, and other related documents. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints.