Audiology Technician

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Audiology•

Support Staff Job Summary:

JOB SUMMARY

The Vanderbilt Bill Wilkerson Center, Division of Audiology, is seeking a motivated employee to work in our hearing aid lab. The position involves patient care helping both adults and children troubleshoot hearing devices. The position also involves answering patient phone calls, tracking devices that come through the clinic, shipping / receiving devices, earmolds, and cochlear implant processors for the department. The applicant will work closely with other lab technicians and audiologists. Lastly, the applicant may be crossed trained to check in patients and collect patient payments. Successful lab technicians are friendly, detail oriented, able to prioritize in a fast-paced environment, and work well with others. Please note that traveling to satellite clinics is a must. . Audiology Technician Vanderbilt Bill Wilkerson Center (Nashville, TN)

Location:

Medical Center East

• South Tower, 9th

Floor Schedule:

Monday-Friday, 8:00 AM

• 5:00 PM (1-hour lunch) Launch Your Career in Audiology & Speech Pathology Are you a recent graduate or early-career professional interested in Audiology, Speech-Language Pathology (SLP), or Communication Sciences?

This is your opportunity to gain hands-on clinical experience with a nationally recognized leader in hearing and communication care. Join the Vanderbilt Bill Wilkerson Center, where you'll work alongside top audiologists and speech-language pathologists, supporting patients across the lifespan—from pediatrics to adults—with hearing loss and communication disorders. About Vanderbilt Bill Wilkerson Center The Vanderbilt Bill Wilkerson Center is a nationally ranked program specializing in the diagnosis and treatment of hearing, speech, language, and swallowing disorders.

Our multidisciplinary team includes:

Audiologists Speech-Language Pathologists ENT (Otolaryngology) Specialists Rehabilitation Therapists We deliver comprehensive, patient-centered care using the latest hearing aid technology, cochlear implants, and communication therapies. Audiology Technician Role Overview As an Audiology Technician, you will support the Hearing Aid Lab and clinic operations, playing a critical role in patient care, device management, and clinical workflow. This position blends direct patient interaction, technical troubleshooting, and administrative coordination, making it an ideal stepping stone for careers in audiology or speech-language pathology. What You'll Do Provide hands-on support to patients with hearing aids, assistive listening devices, and Bluetooth connectivity Assist with same-day clinic visits, ensuring efficient and high-quality patient care Manage inventory, ordering, shipping, and tracking of hearing devices and supplies Coordinate with audiologists and lab staff to ensure clinic readiness Maintain accurate records in electronic systems such as TIMS Travel to satellite clinics as needed to support patient care delivery Why This Role Is Great for You Perfect for recent graduates in Audiology, Speech-Language Pathology, or Communication Sciences Gain exposure to cochlear implants, hearing aids, and assistive technology Work in a collaborative team of 20-25 providers Build critical skills in patient care, clinical operations, and healthcare technology Enjoy a predictable Monday-Friday schedule with no weekends Minimum Qualifications High school diploma or equivalent required Associate's or Bachelor's degree in Audiology, Speech-Language Pathology, or related field preferred 3+ years of customer service or patient-facing experience Experience working with pediatric or special needs populations preferred Strong communication, organization, and multitasking skills Detail-oriented with a positive, team-first attitude

KEY RESPONSIBILITIES

• Assist and counsel same day clinic patients independently with hearing aid repairs, supplies, earmold pick up and accessory Bluetooth pairing.
• Document and bill for patient care services.
• Schedule same day clinic patients for hearing aid cleanings, supplies, and repairs, and earmold pick up.
• Respond timely to patient messages/calls and provider clinical messages.
• Complete quality check of invoices with our negotiated prices and purchase order numbers.
• Ship items back to manufacturer for repairs, remakes, or refunds via USPS, UPS, or FedEx.
• Order hearing aids, accessories, and earmolds per Track aid or custom hearing aid forms.

TECHNICAL CAPABILITIES

• Patient Documentation and Billing (Intermediate): Demonstrates mastery proficiency in documentation practices.

Documents in the appropriate templates and utilizes only approved abbreviations within patient documentation. Meets institutional standards for quality and timeliness of documentation and billing. May orient new staff to departmental and VUMC documentation standards. Will complete accurate chart audits of co-workers' documentation.

• Customer Service (Intermediate): Keeps management informed on all aspects of one or more projects.

Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discusses options with customer for alternative ways to meet expectations cost-effectively and efficiently. Commands respect and confidence from customers, and identifies, influences, and creates business opportunities. Deals with unexpected customer demands smoothly and without conflict.

• Audiology Patient Education (Intermediate): Communicates functional impact of assessment findings, treatment interventions, diagnosis, and disease process.

Adapts communication to the level of understanding of the patient. Determines comprehension and need for repetition and/or revision of counseling methods. Promotes public awareness and prevention of communicative and related disorders through local, and regional presentations to patient groups (e.g. American Tinnitus Association, Vestibular Disorders Association etc). Generates measurable improvement in understanding and quality of life of patients and their families.

• Hearing Aid Maintenance (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain devices, accessories, or systems in practical applications of moderate difficulty. Assures that parts inventory is sufficient.
• Quality Assurance (Novice): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions.

Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service. Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings. These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

Core Accountabilities:

Organizational Impact:

Performs tasks that are typically routine that may impact team's performance with occasional guidance.

• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.

Breadth of Knowledge:

Applies knowledge of standards, established processes and procedure that apply to your own job.

Team Interaction:

Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues :

Develops Self and Others:

Continuously improves own skills by identifying development opportunities

• Builds and Maintains Relationships:

  Seeks to understand colleagues' priorities, working styles and develops relationships across areas

•

Communicates Effectively:

Openly shares information with others and communicates in a clear and courteous manner.

Delivering Excellent Services:

• Serves Others with

Compassion:

Invests time to understand the problems, needs of others and how to provide excellent service

• Solves Complex Problems:

  Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.

•

Offers Meaningful Advice and Support:

Listens carefully to understand the issues and provides accurate information and support.

Ensuring High Quality:

• Performs Excellent Work:

  Checks work quality before delivery and asks relevant questions to meet quality standards.

•

Fulfills Safety and Regulatory Requirements:

Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

Managing Resources Effectively :

• Demonstrates Accountability:

  Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.

• Stewards Organizational Resources:

  Displays understanding of how personal actions will impact departmental resources.

•

Makes Data Driven Decisions:

Uses accurate information and good decision making to consistently achieve results on time and without error.

Fostering Innovation :

• Generates New Ideas:

  Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.

• Applies Technology:

  Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• Adapts to

Change:

Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience Experience Level :

3 years

Education:

High School Diploma or GED This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

PEOPLE ARE AT THE HEART OF ALL WE DO.

Our vision: The world leader in advancing personalized health.

Our mission:

personalizing the patient experience through our caring spirit and distinctive capabilities. Making Health Care Personal. We're looking for like-minded individuals driven to make a difference. We invite you to explore careers at Vanderbilt University Medical Center. At VUMC, we place a priority on designing with and for our patients and families. We value collaboration, embrace continuous learning and discovery, and seek to be a place where everyone has the chance to thrive. We're the largest private employer in Middle Tennessee, with a growing team and expanding footprint in towns and communities across the region. We employ more than 28,000 people who work in inpatient and outpatient clinical care, research, and graduate medical education as well as critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fund-raising, groundskeeping and facilities, and many more. Our growing health system has more than 1,700 licensed hospital beds at: Vanderbilt University Hospital Monroe Carell Jr. Children's Hospital at Vanderbilt Vanderbilt Psychiatric Hospital Vanderbilt Stallworth Rehabilitation Hospital Vanderbilt Wilson County Hospital Vanderbilt Bedford Hospital Vanderbilt Tullahoma-Harton Hospital It's also home to hundreds of outpatient clinic and surgical locations throughout the region. We serve our community with many unique and specialized services including the Level 1 Trauma Center, a highly experienced Transplant Center that does the most heart transplants in the world, a National Cancer Institute-designated Comprehensive Cancer Center, Lung Institute, Burn Center and many more. World-leading academic departments and centers make scientific discoveries, advance clinical care and train the next generation of health care professionals. Our robust research enterprise consistently ranks among the highest in the country as measured by peer-reviewed grant funding from the National Institutes of Health. We're honored to be consistently considered among the nation's best hospitals, including being nationally ranked in multiple medical specialties for treating the most complex conditions in adults and children by US News and World Report. Monroe Carell Jr. Children's Hospital at Vanderbilt ranked as the No. 1 children's hospital in the southeast in 2024. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose. Join us in Making Health Care Personal.