Automotive Service Advisor

Automotive Service Advisor 3.7 3.7 out of 5 stars 1390 Eden Rd, York, PA 17402 Full-time Jack Giambalvo Family of Dealerships 15 reviews Full-time Jack Giambalvo Family of Dealerships has been a trusted name in the automotive industry for over 50 years. As a family-owned company with 9 locations throughout the York and Hanover areas and more than 340 dedicated employees, we take pride in offering stable career opportunities while maintaining the welcoming, family-like atmosphere that sets us apart from large corporate dealerships. At Jack Giambalvo, our employees are valued, supported, and truly part of our team. Position Summary Jack Giambalvo Family of Dealerships is seeking an experienced Automotive Service Advisor to join our team at Giambalvo Hyundai of York. This full-time position plays a key role in creating an exceptional customer experience by serving as the primary point of contact between our service department and customers. The ideal candidate will have prior automotive service advising experience, strong communication skills, and the ability to effectively coordinate customer needs with technician recommendations while maintaining a high level of customer satisfaction. Key Responsibilities Greet customers promptly and professionally, ensuring a positive service experience from arrival to vehicle pickup Schedule service appointments using dealership-approved software Communicate with customers to accurately identify vehicle concerns and service needs Create and manage repair orders, ensuring all customer and vehicle information is current and accurate Coordinate repair orders with technicians and monitor progress throughout the day Provide customers with accurate estimates for labor, parts, and completion timelines Contact customers regarding additional recommended repairs, delays, or updates, and obtain proper authorization for any additional work Recommend maintenance and repair services based on manufacturer guidelines and technician findings Handle inbound phone calls related to appointments, service updates, and work in progress Maintain documentation of customer communications, approvals, and repair history Review completed repair orders and final invoices for accuracy Follow up on previous repairs and additional maintenance recommendations Ensure compliance with manufacturer warranty procedures and all federal, state, and local regulations Work closely with the Service Manager to meet department productivity and customer satisfaction goals Qualifications High school diploma or equivalent required Valid driver's license with acceptable driving record required Minimum of 2-3 years of experience as an automotive service advisor required Prior dealership experience preferred Experience with Hyundai service operations is a plus, but not required General knowledge of vehicle mechanical systems and maintenance needs Strong customer service and sales aptitude Excellent verbal and written communication skills Professional appearance and demeanor Basic computer proficiency and ability to learn dealership management systems Ability to multitask in a fast-paced service environment Benefits Jack Giambalvo Family of Dealerships offers a comprehensive benefits package, including: Medical, Dental, and Vision Insurance Health Savings Account (HSA) 401(k) Plan with Company Match Paid Time Off Employee Discounts Career growth opportunities within our expanding family of dealerships Join Our Team If you're an experienced automotive professional who enjoys helping customers, building relationships, and working in a fast-paced dealership environment, we encourage you to apply. Join a company where your experience is valued and where you can build a long-term career with a respected, family-owned organization. Jack Giambalvo Family of Dealerships is an Equal Opportunity Employer. About Jack Giambalvo Family of Dealerships At Jack Giambalvo Family of Dealerships, we believe our people make the difference. We're proud to create a workplace where individuals feel appreciated, supported, and part of a team. For over 50 years, we've built our reputation by investing in our employees and providing opportunities for growth and long-term success. We're always looking for hardworking, positive individuals who want more than just a job—they want a career. Whether you're just starting out or bringing experience with you, there's an opportunity here for you. We offer great benefits, opportunities for advancement, and a culture that values work-life balance. Our team works hard, supports one another, and takes pride in what we do. If you're ready to take the next step, check out our current openings below—we'd love to hear from you! Once you apply, your information will be reviewed promptly by our Management team. Thank you for considering Jack Giambalvo Family of Dealerships!