Automotive Service Advisor / Writer

At AUDI Bethesda, we are looking for a Service Advisor who understands what hospitality looks like—someone who believes that every interaction is an opportunity to create a memorable, elevated experience. If you are the type of person who goes above and beyond simply because it's who you are, you'll thrive here. We are seeking an experienced, customer-focused Service Advisor to join our team. As the first point of contact for every service guest, you will define the tone, build trust, and influence the overall success of our service department. This role directly impacts customer satisfaction, service sales performance, and the long-term loyalty of our customers.

Responsibilities:

Greet each customer promptly and courteously, 100% of the time, delivering an elevated, luxury-level service experience Acknowledge customers waiting in line and inform them proactively of wait times Schedule service appointments using approved dealership tools and technology Communicate effectively to understand customer concerns and document them accurately Interpret customer statements with clarity, empathy, and professionalism Review service recommendations and secure customer approval before work begins Set expectations by providing accurate cost estimates and realistic completion times Confirm complete customer and vehicle information, including payment method Test drive customer vehicles as needed to verify concerns and ensure proper diagnosis Conduct visual inspections for bodywork or cosmetic needs and present recommendations Advise customers on proper maintenance using AUDI manufacturer guidelines Ensure all repair orders are accurate, complete, and processed according to dealership standards

JOB REQUIREMENTS

High-line automotive experience preferred Proven record of strong service sales performance and outstanding CSI Excellent communication and interpersonal skills A professional, polished appearance and demeanor befitting a luxury brand A team-oriented mindset with integrity, empathy, and a deep respect for the customer experience If you excel at customer care, enjoy guiding customers through a premium service journey, and take pride in creating exceptional experiences, we want to hear from you.

Job Type:

Full-time Pay:

$75,000.00 - $150,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Shift:

Day shift

Work Days:

Monday to Friday Rotating weekends

License/Certification:

Driver's License (Required)

Work Location:

In person