Automotive Warranty Administrator

Job description Overview Join our dedicated team as a Warranty Operations Coordinator! In this vital role, you will oversee and manage warranty claims, ensuring all processes are executed efficiently and accurately. We are looking for a detail-driven professional with strong analytical skills, excellent communication abilities, and a customer-first mindset. Your contributions will directly impact the success of our warranty program and enhance the overall customer experience, making a difference every day. Key Responsibilities Process warranty claims according to company policies, ensuring precision and adherence to procedures. Review and assess warranty documentation to determine eligibility and validate claims. Communicate effectively with service departments and manufacturers to resolve warranty issues promptly. Maintain meticulous records of all warranty claims and related correspondence, ensuring transparency and efficiency. Collaborate cross-functionally with various departments to address warranty-related inquiries and resolve issues swiftly. Assist in improving warranty processes by contributing to the development and refinement of policies and procedures. Monitor warranty trends , provide analysis, and report insights to management to foster continuous improvements. Deliver exceptional customer service , addressing concerns professionally and proactively. Additional Responsibilities Flexibility to take on other tasks as needed, contributing to a dynamic team environment. Requirements High school diploma or equivalent (additional education or certification in a related field is a plus). Why Join Us? We value the contributions of every team member. As a Warranty Operations Coordinator, you'll have the opportunity to grow your career, enhance your skills, and make a direct impact on customer satisfaction. Enjoy a supportive and collaborative environment where your contributions are recognized and valued.

Job Type:

Full-time Previous experience in warranty administration or a related field is preferred but not mandatory. Strong attention to detail and exceptional organizational skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with warranty management software is an advantage. Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and internal teams. Analytical mindset with the ability to interpret data and make informed decisions. Strong problem-solving skills and a passion for providing outstanding customer service.

Job Type:

Full-time Pay:

$40,000.00 - $48,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Ability to

Commute:

Moon Township, PA 15108 (Required) Ability to

Relocate:

Moon Township, PA 15108: Relocate before starting work (Required)

Work Location:

In person