Bank Customer Support Representative

High Plains Bank is hiring! Serving Eastern and Northern Colorado, High Plains Bank is an authentic, community-driven bank. We are compassionate problem-solvers and craft bankers, committed to understanding the unique needs of each customer and tailoring solutions to optimize their financial well-being. We empower each other as leaders and embrace a growth mindset, fostering a supportive environment where everyone feels valued, has the opportunity to thrive and the ability to get things done. We are looking for a people-oriented, collaborative team player to join our Bennett branch as a Customer Support Representative. Your Mission You deliver exceptional community banking experiences by being the first point of contact for every customer who walks through our doors. You aren't just processing transactions; you are acting as an advocate, helping our customers navigate their financial journeys with confidence. You contribute directly to High Plains Bank's goals by fostering trust and ensuring our customers feel empowered to make informed financial decisions. What Sets You Apart You are a people person who thrives on conversation and has a knack for making others feel welcome and heard. You aren't afraid to ask questions when you don't understand something, and you view constructive feedback as a tool for personal development. You are a proactive "doer" who takes initiative; if there is a quiet moment at the branch, you are the first to ask how you can help your teammates or improve a process. Your ability to listen actively and communicate with clarity and respect allows you to solve problems compassionately and effectively. The Day to Day On a daily basis, you will manage a variety of customer interactions across multiple channels, including face-to-face engagement, phone calls, and secure chats. You will handle everything from basic deposits and withdrawals to the more complex nuances of opening new accounts or managing sensitive account maintenance. Throughout the day, you will collaborate closely with your supportive team, monitoring branch traffic to ensure a seamless experience and working with internal experts to facilitate warm hand-offs for specialized services like loans or wealth management. What you bring to High Plains Bank Experience and Qualifications Banking experience preferred Previous experience in a customer-facing role Cash-handling experience High School Diploma or equivalent Essential Skills and Knowledge Basic banking knowledge and a fundamental understanding of financial transactions. Strong active listening skills to understand both verbal and non-verbal customer needs. High level of integrity in handling cash, sensitive documents, and customer privacy. The ability to communicate clearly and concisely across in-person and digital channels. Desirable Skills and Knowledge Specific industry knowledge regarding personal checking and small business services. Familiarity with digital banking tools and the ability to help customers transition between physical and digital channels. Responsibilities of the position

Customer Engagement:

Serve as the friendly face of the branch by building genuine relationships and accurately processing transactions while acting as a financial coach to help customers reach their goals.

Local Banking Champion:

Act as an expert on all bank products and services to support customers through every stage of their lives, from opening accounts to adopting digital tools, while working with internal teams to keep their assets safe.

Effective Communication:

Build trust and rapport with customers by listening closely to their needs and responding with empathy, clarity, and respect across all channels, including in-person, phone, and digital chat.

Problem-Solve and Collaborate:

Take ownership of customer needs by finding solutions or connecting them with the right internal experts, while monitoring branch traffic to ensure every visitor receives timely and professional support.

Efficiency and Quality:

Take full ownership of work by handling cash and private data with high integrity, staying updated on bank policies to prevent fraud, and constantly looking for ways to improve skills and the bank's processes. What High Plains Bank brings to you: The opportunity to work for a community driven, employee owned business Highly competitive PTO, retirement and health care Opportunities for growth, development and learning Tuition Reimbursement Target compensation range $17.00

• 25.00 per hour based on experience and qualifications
• other factors may be considered Physical Requirements Prolonged periods of standing and working on a computer Location and Schedule In person, at our Bennett, CO location 8am
• 5pm Monday
• Friday High Plains Bank is proud to be an

Equal Opportunity Employer Member FDIC Pay:

$17.00

• $25.

00 per hour

Benefits:

401(k) 6% Match Dental insurance Health insurance Health savings account Life insurance Tuition reimbursement Vision insurance Application Question(s): Are you local to our Bennett, CO community?

Work Location:

In person