Banker I (Teller)

We are seeking bank tellers to provide exceptional customer service, including efficient and accurate transaction processing. Positions available both full-time and for summer only. Essential Functions Strive to meet and/or exceed branch goals. Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line. Maintain the highest level of confidentiality with all information obtained. Represent the Bank to maintain and expand positive relations with all customers, potential customers, and co-workers. Enforce dual control procedures at all times. Receive, count, and verify working cash at the beginning of the shift. Balance currency, coin, and checks in cash drawers at the end of shift. Process deposits, withdrawals, transfers, and loan and mortgage payments accurately and promptly. Process money orders and official checks. Examine checks for validity. Ability to recognize and reduce fraud; minimize risk to consumer and the Bank. Accept cash and checks for deposit and check for accuracy. Process cash withdrawals, transfers, withdrawals to purchase negotiable instruments. Determine when and how to place holds when warranted. Process Savings Bond redemptions. Ensure ongoing adherence to compliance procedures. Keep educated on all deposit, business, and consumer loan products. Balance and troubleshoot ATM/debit card concerns. Process night drop bags. Conduct accurate and true branch logs. Ensure excellent customer service skills are practiced. Attempt to solve customer problems and concerns accurately, timely manner, seeking additional assistance when needed. Identify relevant referral opportunities. Maintain visibility in the community as an ambassador of NBSB through meaningful community events and volunteer opportunities. Ensure compliance with all internal controls and established policies and procedures. Identify and promote opportunities for relevant product referrals to consumers. Maintain a positive, customer-centric, and communicative team atmosphere at all times. Promote bank products and services. Competencies Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with customers and employees. Demonstration of strong verbal and written communication skills. Detail-oriented, high degree of accuracy, and organizational skills. Ability to work in a fast-paced environment & under pressure as needed. The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with the Bank's exposure to loss or fraud, and the ability to think through and rationalize decisions. Capable of relating to individuals at all levels. As unique situations present themselves, they must be sensitive to Bank needs, customer and employee goodwill, and the public image. Required Education and Experience Cash Handling or Customer Service experience High School Diploma Mathematical Skills Preferred Education and Experience College degree and banking experience, or equivalent combination of background and experience Familiar with retail banking regulations and roles and responsibilities relating to each Familiarity with Teller Capture and Cash Recyclers Work Environment Work is performed in a bank environment. Physical Demands Reasonable accommodations may be made to enable qualified individuals to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand and walk or maneuver around the branch. Position Type/Expected Hours of Work This is full-time position, Monday through Saturday. Days and hours of work are determined based on branch schedules. Travel May be required to travel between any of our bank branches or corporate offices. Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.