Banquet Manager

Position Title:

Banquet Manager Reports to:

Farmhouse Restaurant General Manager Location:

Farmhouse Restaurant /

Banquet & Conference Center FLSA:

Salaried Exempt Position Summary:

The Banquet Manager oversees all aspects of a banquet or event, including set-up, menu selection, food presentation, service, and clean-up, while focusing on detail, quality presentation, and customer service. The Banquet Manager is also responsible for supervising the banquet staff and ensuring seamless execution of events.

Duties & Responsibilities:

Approaches all encounters with guests and colleagues in a friendly, service-oriented manner. Maintains constant communication with guests and on-site contacts to ensure all expectations are met or exceeded. Remains alert to complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction. Coordinates with other staff and departments to arrange for the delivery of requested services. Maintains constant contact with kitchen staff to ensure complete and effective communication between food production and food service. Ensures all functions are set and staff is prepared and organized before required time on the Banquet Event Order (BEO). Inspects table place settings, including table linen, fine china, glass, silverware, and condiments for correct placement and ensures each element is clean, undamaged, and attractive. Ensures proper setting of buffet tables and other food service tables. Arranges for and ensures the proper sequence of service for each event. Monitors banquet team members to ensure all operating procedures are followed. Supervises clearing and post-function cleanup, including garbage removal. Maintains clean and orderly back areas, pre-function areas, and storage areas. Ensures all China, glassware, silverware, linen, etc., are returned to their proper locations after each event. Orders linens for both The Farmhouse Restaurant and Banquets, ensuring availability as needed. Ensures proper tracking of inventory and reports additional inventory needs for events to the General Manager. Ensures all employees maintain necessary certifications (e.g., food handling, alcohol service, safety certifications). Conducts weekly AV checks to ensure all equipment is operational and in good condition. Maintains all banquet equipment and reports maintenance needs as required. Conducts a liquor costing post-banquet report detailing the amount of liquor used during a banquet. Completes post-event food costing recaps using the food costing calculator. Completes the manager log after each event with key details, challenges, and successes. Attends the weekly Farmhouse Operators Meeting. Attends a weekly one-on-one meeting with the General Manager. Provides timely feedback to employees on performance, expectations, and areas for improvement. Hiring and training of banquet employees & schedules ongoing training to ensure highest quality of service is maintained and executed. Owns the process of ensuring that all banquet equipment is in good working condition and promptly addresses maintenance or replacement needs. Owns the process of ensuring that all banquet staff are properly trained, well-prepared, and consistently meeting performance expectations. Reviews payroll and finalizes it as per Company policy. Oversees scheduling and labor needs to meet guest expectations while maximizing efficiency. Clearly projects the vision of the department and measures progress toward goals. Meticulously plans events to ensure execution is achieved at the highest level. Other duties as assigned

Required Job Knowledge, Skills & Abilities:

Ability to proactively solve problems quickly and effectively. Strong organizational and prioritization skills. Knowledge of computer systems and programs such as Word, Excel, and restaurant/event management software. Familiarity with operational software such as reservation systems, POS, and event order software. Strong & effective communication skills, both written and oral.

Physical Requirements:

Ability to lift up to 30 pounds frequently, occasionally 50 pounds as needed Able to stand & walk for extended periods as required