Bartender (Retail Focused)/Tour Guide/Customer Service

Customer Service Associate (Retail-Focused) / Bartender/Tour Guide Louisiana Spirits Distillery is seeking an experienced Hospitality Customer Service Associate/Bartender/Tour Guide to join our Visitor Center team. This is a dynamic, customer-facing role ideal for someone with strong retail experience, excellent organizational and computer skills, and a passion for delivering exceptional guest experiences. This position plays a key role in supporting our Gift Shop, Tourism, Lounge, and Event Center operations. Position Overview This role involves cross-training across all Visitor Center functions to ensure seamless operations and outstanding customer service. While the position includes bartending responsibilities, it is primarily retail-focused , with approximately 90% of time spent supporting Gift Shop and Visitor Center retail operations and 10% dedicated to bartending in the Lounge or during special events . Candidates should be comfortable prioritizing retail sales, guest engagement, and operational support, with bartending performed as needed.

Business Hours Retail/Gift Shop:

Monday-Saturday, 9:00 AM-5:00 PM (subject to change)

Lounge:

Monday-Thursday, 11:00 AM-9:00 PM (subject to change)

Event Center:

Varies based on scheduled events Availability for days, nights, weekends, holidays, and special events is required. Key Responsibilities Primary focus on Gift Shop and Visitor Center retail operations, including sales, merchandising, inventory management, and guest engagement Open and close the Gift Shop, Tasting Bar, and Lounge Greet and engage visitors, providing exceptional customer service Conduct and coordinate distillery tours (up to 6+ daily, 30-45 minutes each) Bartend for Lounge service and special events as needed (approximately 10% of role) Merchandise, stock, and manage retail inventory daily Assist with Gift Shop operations and occasional Lounge/Event bartending Maintain cleanliness of retail spaces, bar areas, and floors Follow safety, health, and environmental guidelines Participate in company training programs Perform additional duties as assigned Qualifications Minimum age: 18 years old Ability to pass drug screening and background check High School diploma or equivalent Previous experience in luxury retail, hospitality, restaurant, or bar environments Strong interest in retail sales and customer-facing hospitality; bartending experience is a plus but not the primary function of this role Professional maturity, sound judgment, and commitment to results Ability to stand for 6+ hours per day Ability to lift up to 50 lbs Reliable transportation Compensation & Benefits Competitive salary, paid in 26 biweekly (twice-monthly) pay periods 401(k) retirement benefits with company match Healthcare insurance provided for employee Dependent coverage available at employee's expense Paid Time Off after completion of probationary period Includes sick time and holidays Vacation Paid Time Off begins after one full year of employment, based on an eligible accrual system

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Bartending:

1 year (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person