BDC Representative

We're looking for a motivated, organized, and customer-focused BDC Representative to support a centralized Business Development Center serving multiple Harley-Davidson dealerships and retail locations. This role is all about communication, follow-up, and keeping customers engaged from first inquiry to final purchase. If you thrive in a fast-paced environment, enjoy talking with people, and can stay organized while juggling multiple conversations, this could be a great fit. What You'll Do Respond to inbound leads via phone, text, email, chat, and website inquiries Schedule appointments for showroom visits, demo rides, events, and Riding Academy classes Follow up consistently with internet leads and unsold showroom traffic Handle high-volume outbound calls, texts, and emails Re-engage inactive and long-term prospects through structured follow-up campaigns Maintain accurate customer records in the CRM Work hand-in-hand with sales team members on co-assigned leads Support dealership promotions, events, and marketing campaigns Track appointment setting, show rates, and follow-up performance metrics About the Role Supports multiple Harley-Davidson dealerships and merchandise locations Works closely with several sales teams and managers Helps ensure consistent communication and customer experience across all stores Schedule Expectations Dealerships operate 7 days a week Weekend availability is required Most schedules include Saturdays and Sundays Not a Monday-Friday position What We're Looking For Strong communication skills across phone, text, and email Ability to multitask and prioritize in a high-volume environment Organized, detail-oriented, and disciplined with follow-up Comfortable using CRM systems and structured processes Previous BDC, sales, call center, or customer service experience preferred Harley-Davidson or motorcycle knowledge is a plus, but not required What You'll Get Competitive hourly pay + performance bonuses Paid vacation and sick time Full benefits including health insurance and 401(k) Paid training and ongoing development Employee discounts Team-oriented environment with growth opportunities