Bilingual Sr. Coordinator, Patient Access (Case Manager)

Job Listing ID:

4488690

Job Title:

Bilingual Sr. Coordinator, Patient Access (Case Manager)

Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/08/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them-faster.

Responsibilities:

Manage the entire care process with a sense of urgency from benefit investigation/verification to medication delivery, ensuring an exceptional patient experience Conduct benefit verifications and collaborate with various healthcare providers, including physicians, specialty pharmacies, and insurance companies, to ensure seamless coordination of patient care and timely access to necessary services Assist in obtaining insurance, prior authorization, and appeal requirements and outcomes Help patients understand their insurance plan coverage, including out-of-pocket costs, and provide guidance on the appeals process if needed Resolve patient's questions and any representative for the patient's concerns regarding status of their request for assistance Demonstrate expertise in payer landscapes and insurance processes. Remain knowledgeable about long and short-range changes in the reimbursement environment including Medicare, Medicaid, Managed Care, and Commercial medical and pharmacy plans while planning for various scenarios that may impact prescribed products Process enrollments via fax, phone, and electronically as needed Scrutinize forms and supporting documentation thoroughly for any missing information or new information to be added to the database Receive inbound calls from patients, healthcare provider offices, SPs, and customers, striving for one-call resolution

Qualifications:

2-4 years of industry experience with patient-facing or high touch customer interaction experience preferred Fluent in both Spanish and English required Previous Hub or Patient Support Service experience preferred High School diploma or equivalent preferred Knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers policies and guidelines for coverage, preferred Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust. Robust computer literacy skills including data entry and MS Office-based software programs Strong understanding of pharmaceutical therapies, disease states, and medication adherence challenges preferred Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers What is expected of you and others at this level: Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments In-depth knowledge in technical or specialty area Applies advanced skills to resolve complex problems independently May modify process to resolve situations Works independently within established procedures; may receive general guidance on new assignments May provide general guidance or technical assistance to less experienced team members

Job Classification:

Health Technologists and Technicians, All Other Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A