Boarding & Dog Daycare Supervisor

Boarding & Dog Daycare Supervisor The Pet Spot - 3.1 Norwood, OH Job Details Full-time From $15 an hour 5 hours ago Benefits Paid training Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Referral program Qualifications Outdoor work Dog handling Full Job Description Pet Pro Lead (Animal Care Supervisor) Full-Time | Animal Care Leadership Role Are you an experienced animal care professional ready to lead from the floor? We are seeking a Pet Pro Lead to supervise daily pet care operations, coach team members, and ensure the highest standards of safety, cleanliness, and documentation are consistently upheld. This is a hands-on leadership role. You will actively work alongside your team while holding them accountable to safety and care standards. Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members. At NVA Pet Resorts, our mission is simple: Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members. Position Overview The Pet Pro Lead reports to the Resort Manager and General Manager and serves as the frontline supervisor for animal care operations.

You are responsible for:

Coaching and training Pet Pros Monitoring playgroup and boarding safety Ensuring medication and feeding protocols are followed Overseeing sanitation and cleaning standards Enforcing safe handling procedures Ensuring accurate documentation and health reporting Maintaining a calm, structured, and professional environment Animal experience is required. Prior leadership or supervisory experience (1+ year preferred) is strongly preferred. What You'll Do Leadership & Coaching Train and mentor new and existing Pet Pros Reinforce safety protocols and proper handling techniques Monitor team performance and provide real-time feedback Step in immediately when safety concerns arise Ensure documentation and charting standards are followed Safety & Animal Care Oversight Supervise daycare playgroups and boarding areas Monitor dog interactions and prevent conflicts Ensure proper feeding, medication, and special handling compliance Review special notes (aggressive, medical, separate feeding, etc.) Complete and review health concern forms as needed Maintain accountability for the overall safety of pets during your shift Operational Excellence Maintain strict sanitation standards in all pet areas Ensure cleaning, disinfecting, and laundry procedures are followed Monitor inventory for pet care supplies Identify and report facility maintenance issues Maintain property cleanliness and hazard-free environments What We're Looking For We are seeking someone who is: Experienced in animal handling and group dog supervision Confident leading and coaching team members Calm and decisive in high-energy situations Observant with strong attention to detail Comfortable enforcing standards and holding others accountable Reliable and dependable — especially on weekends and holidays You must be able to: Lift up to 60 lbs Stand and move for extended periods Work indoors and outdoors in various temperatures Work weekends and holidays Handle dogs of all sizes safely Knowledge of dog body language and group dynamics is strongly preferred. Benefits & Perks Health, Dental & Vision Insurance Employee Pet Care Discounts Tips Growth opportunities within NVA Equal Opportunity Employer NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. \Founded in 2005, The Pet Spot is an established grooming, daycare, and boarding facility that takes pride in delighted clients. The Pet Spot is Cincinnati's top pet care resort for boarding, training, doggy daycare and grooming. We strive to make your furry family member's stay safe, enjoyable and fun! Our best customer feedback is watching your pet pull you back to our door on your next visit.

Our mission is simple:

to be your pet's home away from home. The love of animals is a prerequisite to working here. If you trust us to take care of your pet, then you can rest easy knowing that the person taking care of your pet loves him/her as much as you do. When you trust us with your pet, they become part of our family! Our facility includes over 2.5 acres (55,000 modern square feet) of indoor climate controlled dog heaven. The dogs have ample room to stretch their legs, run around and get all of their energy out. The yards are located both indoors and outdoors, so weather is never a factor in your dog's ability to play.\

Pay:

Starting at $15.00 / hour

Pay:

Tips Benefits:

Health insurance Dental insurance Vision insurance Employee discount Paid training Flexible schedule Paid time off Life insurance Disability insurance 401(k) 401(k) matching Referral program

Job Type:

fulltime

Schedule:

Weekend availability Monday to

Friday Holidays Education:

No education required Work location: On-site