Box Office Coordinator

SUMMARY The Box Office Coordinator assists the Box Office Manager with day-to-day box office operations for Ponte Vedra Concert Hall, ensuring efficient ticketing services, customer support, and accurate financial reporting. This role supports event ticketing, reconciliations, and communication with patrons, staff, and ticketing partners to maintain a seamless and professional box office experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist the Box Office Manager with all aspects of ticketing operations for SJCCE venues and events, specifically Ponte Vedra Concert Hall, including event setup, onsales, ticket inventory, and sales tracking. Support backend ticket management, including event creation, holds, pricing, ticket text, and performance details in the ticketing system. Administer ticketing databases, prepare settlement statements, and financial reports. Provide customer service, resolving ticketing issues, complaints, and inquiries efficiently. Assist with training and onboarding of seasonal box office staff. Work a flexible schedule, including evenings, weekends, and holidays, to support event operations. Crosstrained to assist with ticketing operations at the St. Augustine Amphitheatre, Ponte Vedra Concert Hall, Sing Out Loud Festival, and Fort Mose Jazz & Blues Series as needed. Maintain a fulltime presence on the job Other duties may be assigned

SUPERVISOR RESPONSIBILITIES

This position has no supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Exceptional verbal and written communication skills. Able to effectively communicate with all levels of personnel and customers Ability to prioritize and perform multiple tasks in a high pace and responsive environment Thorough ability to read and interpret documentation required from a wide variety of customers Knowledge of venue logistics and operations, industry terminology, and specialized industry equipment Working knowledge of dynamic ticketing systems Working knowledge of computers and jobrelated ticketing software programs

EDUCATION/EXPERIENCE

Typically requires at least 1 to 3 years of relevant experience in box office operations, ticketing, or a related field

LANGUAGE SKILLS

Ability to read, write, speak and understand English.

PHYSICAL DEMANDS/WORK ENVIRONMENT/CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Regular sitting, standing and walking throughout the day to accomplish tasks Manual and finger dexterity used regularly with some repetitive finger motions, and required usage of both hands as needed Lifting and carrying up to 25 pounds, occasionally up to 50 pounds Specific vision abilities include close and distance vision; able to identify colors, small letters and numbers; hand/eye coordination, depth perception and able to adjust focus Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, gripping, and crouching or stooping Work has exposure to environmental changes (e.g., outdoor weather and/or field conditions, warehouses, garages, etc.) or irate customers, extreme noises, odors, heights and/or dust.

ENVIRONMENTAL POLICY SJCCE

is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all of our operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of

SJCCE. TRAVEL

Up to 30% of travel between St. Augustine and Ponte Vedra; travel may be sporadic. About SJC Cultural Events, Inc. Based in St. Augustine, Florida, SJC Cultural Events, Inc. (SJCCE) is a community-focused 501(c)3 nonprofit organization dedicated to enriching St. Johns County and music enthusiasts worldwide through authentic cultural programming. SJCCE manages and operates award-winning live entertainment venues, including The St. Augustine Amphitheatre and Ponte Vedra Concert Hall. The organization also produces the renowned Sing Out Loud Festival and the Fort Mose Jazz & Blues Series, playing a pivotal role in both the cultural enrichment and economic vitality of the St. Johns County community. With a core guiding principle of being "Community Owned, Community Operated, Community Led," SJCCE passionately promotes performances by internationally acclaimed artists, and champions educational and community-tailored events to deepen appreciation for the arts.