Branch Supervisor

Branch Supervisor Signal of Des Moines - 4.0 West Des Moines, IA Job Details Full-time From $48,000 a year 5 hours ago Benefits Paid training 401(k) Tuition reimbursement Paid time off Opportunities for advancement Qualifications Operations management High school diploma or GED Team development Recruiting Organizational skills Full Job Description Job description

Location:

West Des Moines, Ia Schedule:

Variable - 45 hours per week

Benefits:

Tuition Assistance for PT/FT/Immediate Family Members (Bellevue University - online) Paid training Career advancement opportunities Veteran and First Responder Friendly 401(k) Are you looking for a career that is fulfilling? Do you have experience with overseeing operations? Do you want to join a team that committed to providing an unmatched quality of service to their clients? Do you want to be part of a business that is growing at an amazing rate? If you said yes to those questions, Signal of Des Moines might be for you! This position will report to the Director of Operations. We are looking for experienced leaders with the passion to learn the Security bussiness as well as to teach and train your direct reports. We are seeking two applicants to fill the scheduling needs. One shift will be to support of Officers and Clients overnight. The second position will be a Hybrid position to support the evening and overnight Officers, Clients and your peers. Shift will vary based on business needs. Base salary starting at $48,000 per year.

Duties:

Schedule and manage shifts for Patrol and Dedicated posts. Will oversee the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution. Evaluates peak performance and makes recommendations for personnel actions. Motivates employees to achieve peak productivity and performance. Individuals hired for this position will be required to work an assigned number of hours at posts each week.

Position Summary:

A Signal Branch Supervisor provides functional leadership to Signal's Community Based Security Officers through the development and implementation of policies and practices essential to the effective management of day-to-day operations. Basic duties include protecting all sites and managing all reporting officers. All duties listed below are minimum requirements, additional site-specific duties may be required.

Soft Skills:

Visioning:

Understanding the big picture and requirements necessary to deliver services that reflect company values, goals and purpose. Can you exhibit core values of Signal, creating peace of mind for our clients and explain those values to the Advanced and Dedicated Officers?

Strategic Planning:

Effective engagement, communication, planning & execution of daily responsibilities while meeting established deadlines. Can you effectively adopt and communicate changes in regulations and company policy as well as train Dedicated officers to complete their assigned tasks?

Financial Acumen:

Understanding company measurements while executing the necessary behaviors to drive performance. Can you identify and communicate potential hiring needs to your Dedicated Operations Coordinator as well as participate in the interview and onboarding process.

Team Development:

Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you create an environment of openness, trust and respect while coaching and developing the Advanced and Dedicated Officer's performance?

Project Management:

Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you complete your daily assigned tasks with the additional responsibility of reviewing the activity and incident reports of Advanced and Dedicated Officers?

Responsibilities:

Coach, monitor, and develop accountability for individual performance of the Advanced Dedicated Officer and Dedicated Officer's to align with company standards. Leads the Branch Manager Daily Scrum to communicate all service, property, and post order changes. Schedules and conducts ride-along with officers under their supervision, providing feedback, accountability, and recognition as needed. Promptly and consistently report any client specific information or issues to the Director while helping to execute and provide resolutions to any client issues or concerns. Participate in the hiring process, interviewing candidates, and setting up orientation dates and times. Communicate regularly with the Director throughout the hiring process. Responsible for equipment inventory and maintenance including uniforms, vehicles, devices, phones, etc. while communicating any equipment needs and issues to their Director Participating in a performance review during recommended time frames with the Director to enhance the Officer Brand Experience. Responsible for ensuring schedule is complete to fulfill contracted services and will cover shifts as necessary to ensure completion while minimizing overtime. Responsible for recommending and issuing disciplinary action for personnel in violation of the Signal Standard Operating Procedures. Furthermore, providing positive recognition for personnel going above and beyond the Signal expectations. Communicate with the Director in the Weekly Director Meeting to review weekly score card, route reviews, operation priorities, and all client related issues.

Requirements:

21 years of age or older. High school diploma or GED. Pass background check and drug test. Must have reliable transportation. Must be able to work all shifts, including nights, weekends, and holidays. Complete training modules within first month. Excellent organization, oral, and written communication skills. Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times. Must be able to move equipment weighing up to 20 pounds. Must be able to walk and stand on your feet for extended periods of time. Must be understanding that we have an expectation of 100% shift fulfillment and patrol route completion. This at times will require the Supervisor to work the shift to meet that expectation. Must be willing and able to become an Armed Officer upon employment. Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Type:

Full-time Pay:

From $48,000.00 per year

Benefits:

Paid time off Tuition reimbursement

Work Location:

In person