Broadband Operations Specialist

BROADBAND OPERATIONS SPECIALIST

Broadband Operations Specialist Broadband Operations Specialist Apply Douglas County PUD East Wenatchee, Wash. Full Time $26.44

• 32.

02 per hour

Posting End Date:

June 3, 2026

Broadband Operations Specialist Department:

 Douglas County Community Network (Fiber)

Job Status:

 Regular/Full-Time

FLSA:

 Non-Exempt

Work Headquarters:

 East Wenatchee

Posting Date:

 05/15/2026

Closing Date:

 06/03/2026

Work Authorization Requirement:

 Douglas PUD does not sponsor employment visas. Applicants must be legally authorized to work in the United States at the time of application and throughout employment. Douglas PUD is hiring a Broadband Operations Specialist to help support our growing fiber broadband network and provide technical support to customers throughout our community. This is an excellent opportunity for someone who enjoys technology, problem-solving, and helping people while building hands-on experience in networking and telecommunications. This position is ideal for candidates interested in IT, networking, internet service operations, or telecommunications careers. You'll work alongside experienced technical staff, learn real-world broadband operations, and play an important role in delivering reliable internet service.

Important Schedule Information:

After an initial training period, the regular schedule for this position will be 1:00 p.m.

• 10:00 p.

m. Candidates should be comfortable working this schedule long-term, which supports evening customer and network operations. Douglas PUD offers excellent working conditions and a competitive salary and benefit package.

Employee benefits include:

medical, dental and vision insurance, life insurance, short and long term disability, personal leave plan, paid holidays, participation in the Public Employees Retirement System (PERS), deferred compensation programs with employer matching, Health Reimbursement Accounts with employer contributions, Wellness Program, and training opportunities. Full benefit package may be viewed at https://www.uip-wa.org/douglas-pud. The successful incumbent for this position will be hired within an hourly rate of $26.44

• $32.

02 per hour, depending on qualifications for the position. The maximum in this pay scale is $37.59 per hour. Pay above the midpoint to the maximum is typically reserved for employees with sustained performance and established longevity in the position at Douglas PUD.

Position Summary:

The Broadband Operations Specialist provides front-line support for the District's broadband network and customers. This position is responsible for responding to customer connectivity issues, performing basic technical troubleshooting, and assisting with network monitoring and maintaining the broadband network. The position may also provide onsite customer support related to broadband services. This position works under the general supervision of the Douglas County Community Network (DCCN) Coordinator and collaborates closely with the Broadband Network Administrators.

Work Schedule:

This position requires a non-traditional work schedule. After completion of an initial training period, the regular schedule will be 1:00 p.m. to 10:00 p.m. Candidates must be willing and able to work this schedule on an ongoing basis.

Essential Functions:

• Support and troubleshoot customer connectivity issues via phone and email.
• Provide basic technical support for customer devices, including personal computers, routers, and other internet-connected equipment.
• Provide onsite customer support related to broadband service, customer equipment, and connectivity issues as needed.
• Monitor network systems and report outages and performance issues to senior staff.
• Assist with the installation, support, and basic configuration of telecommunication and fiber systems under the direction of senior staff.
• Escalate complex technical issues to Broadband Network Administrators or the DCCN Coordinator as appropriate.
• Document work performed, customer interactions, and issue resolutions.
• Support the District's mission and value statements in the performance of job duties.
• Work respectfully and cooperatively with diverse groups of people and maintain professional interactions at all times in the workplace.
• Ensure compliance with all District policies.
• Adhere to the District's Safety Policy and Procedures.
• Operate District vehicles that may be equipped with a GPS device that monitors vehicle location while conducting business on behalf of the District.
• Other duties as assigned.

Due to the nature and scope of the essential functions, the importance of personal interactions between this position, employees, customers, and other members of the public, and the availability of job-related tools, equipment and resources at work, performance of the essential functions requires regular, consistent, on-site attendance while working independently and with others.

Required Knowledge/Skills/Abilities:

• Basic understanding of computer systems, networking, or telecommunications principles.
• Ability to learn network monitoring tools and troubleshooting processes.
• Strong customer service skills with the ability to communicate technical information in a clear, concise, and courteous manner.
• Ability to diagnose and resolve routine technical issues with guidance and support.
• Strong-problem solving skills and attention to detail.
• Ability to work independently.
• Willingness to learn and develop technical skills over time.

Education and Experience:

Must have satisfactorily completed a high school education or equivalent. Technical training, coursework, or experience in information technology, networking, telecommunication, or a related field is preferred. Customer service, technical support, or experience working with Ethernet and wireless-based data networks is desirable.

Competency Requirements:

Safety:

 Demonstrates that safety is the top priority when performing any job duty or task; prioritizes personal safety and the safety of co-workers and the public.

Accountability/Dependability:

 Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.

Productivity:

 Is able to demonstrate completion of assigned tasks through work product and documentation. This will include evidence that clearly shows work was completed on time and with above average quality.

Teamwork:

 Promotes cooperation and mutual respect with all co-workers.

Adaptability/Flexibility:

Responds positively to changing business needs and responsibilities. Adapts when redirected and develops methods to achieve results and remain accountable.

Professionalism:

Interact with others in a professional manner. Treat others and be treated with respect; perform with integrity, honesty and professionalism; participate constructively in open communication; help to resolve issues and difficult situations in ways that reduce conflict and maintain good working relationships; improve work performance and take an active part in generating a mutually supportive environment. Recognize that diversity is an asset and value cultural, physical and professional differences.

Certifications:

A valid driver's license and proof of good driving record is required for this position (will be verified upon job offer). Out-of-state candidates must acquire a Washington State driver's license within 30 days of employment.

Physical Requirements:

This position is performed in both office and field settings. The role requires the ability to sit and/or stand for extended periods, work at a computer, and occasionally travel to customer or District sites. Good manual dexterity is required for the use of common office equipment. The employee must occasionally lift and/or move up to 10 pounds.