Brokerage CSR

Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding customer support. This role involves interacting with customers to address inquiries and resolve issues. Bilingual candidates are highly encouraged to apply. Responsibilities Provide exceptional customer support through various channels including phone, email, and chat. Communicate effectively with customers to understand their needs and provide appropriate solutions. Collaborate with team members to improve service. Follow up on arrival status, obtaining release, keeping up to date on evolving tariff and trade requirements for vessel shipments. Obtaining and communicating duty approvals. Assist in sales efforts by identifying opportunities for upselling or cross-selling products. Create entries, ISF's, monthly/daily reports. Complete internal status reports. Requirements Strong communication skills, both verbal and written, with the ability to engage effectively with customers. Proficiency in computer systems and software for data entry and record management. Bilingual advantage. Ability to handle challenging situations calmly and professionally. Strong problem-solving skills with attention to detail. A positive attitude and willingness to learn new processes. Team player Organized Candidate must pass a drug test and background check. Schedule is from Monday-Friday 11:00a.m. to 8:00p.m. Starting at $16.00+

DOE Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person