Building Level II Tech - WMS

Building Level II Tech - WMS 4.4 4.4 out of 5 stars 1 Warrior Path Bldg 2, Syracuse, IN 46567 Full-time Wawasee Community School Corp 16 reviews Full-time Level II Building Technology Technician 260 Days - 7.5 Hours Per day

Overview:

To establish a high level of customer-driven technical support in a team environment.

Qualification:

5 years of computer-related experience. Demonstrated experience working with end-user technical support in a responsive, helpful, courteous, positive attitude, and tactful manner leading to timely and appropriate resolution or escalation. Experience working with children is preferred. Wide range of computer hardware and software experience in a networked environment and a willingness to learn new technologies as they are introduced to schools. Demonstrated knowledge of asset management, basic applications including, word processing and spreadsheets. Demonstrated ability to work with students on a variety of technology tools; including productivity suites, learning applications, and web-based software. Demonstrated strong oral and written communication skills. Demonstrated organizational skills, with attention to detail. Demonstrated project management and implementation skills Ability to solve higher-level issues and deal with a variety of variables in situations that require decision-making.

Function and Responsibilities:

Follow all rules, policies, procedures, and guidelines of Wawasee Community School Corporation along with state and federal regulations pertaining to school/technology issues. Responds and submits to tickets via the Helpdesk and is responsible for Level I escalated issues. Escalate issues to the next level of technical support for all technical difficulties beyond means or capabilities. Responds to critical building and district-wide issues Ensure device technologies and related equipment in the school are working properly; arrange for needed maintenance. Troubleshoot and resolve problems with device technology and other equipment; assist users with full utilization of hardware and software. Maintain an asset inventory and records of technology equipment. Troubleshoot and maintain all student, staff, and faculty applications Setup, install, and test Chromebooks, and workstations, printers, and peripherals. Install, test, and troubleshoot software applications, being conscious of software requirements, license restrictions, and end-user needs. Maintain personal and professional technical skills, keep up with current trends and bring that knowledge forward for the Corporation's good. Help manage and coordinate online testing. Cooperate and coordinate with other members of the technology team. Extensive knowledge in Skyward, Meraki/Cisco, Google Chrome, Papercut, Veeam, and Microsoft Windows Client and Server Operating Systems. Make recommendations of current and future systems. Good working knowledge of networking systems. Identify Faculty and Staff for further technology training Perform other related duties and responsibilities as may be requested by the Director of Technology, Principal, or the Superintendent.