Business Services Supervisor (Onsite at a Sturgis Bank location)

Business Services Supervisor (Onsite at a Sturgis Bank location) 3.9 3.9 out of 5 stars 801 W Michigan Ave, Marshall, MI 49068 Full-time Sturgis Bank & Trust 18 reviews

Full-time Summary :

The Business Services Supervisor will assist in managing and ensuring the day-to-day operations daily functions are completed efficiently and effectively and established policies and procedures are followed. This person will be knowledgeable across all avenues & payment networks used within deposit operations, possess a solid understanding of general accounting principles, and be an expert on business treasury management functions.

Key Responsibilities:

Provide day-to-day guidance and support to ensure timely and accurate processing, conduct regular meetings to keep staff informed and resolve problems. Supervise, coach, train, and develop Business Services staff, assist with scheduling and workload distribution. Conduct performance reviews, feedback, goal setting and counsel or discipline. Serve as an escalation point for complex client issues. Act as a liaison between Business Services, branches, and commercial banking teams. Ensures that the implementation of any new procedures are communicated and followed. Stays abreast of security policies and that the procedures are strictly followed. Perform special operational projects. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks. Perform various operations functions and tasks that affect the Bank's compliance with existing, revised, and new federal and/or state compliance regulations. Assist with compliance reviews and internal audit activities as they relate to operations functions. Perform the customer setup of Treasury Management services on system platforms as needed. Work with office & branch personnel to research and resolve customer-facing issues related to FiServ Operations. Provide back-up in various areas of Business Services as needed. Assist with between the Bank and service bureau contacts for services related to Operations. Complete all assigned and required regulatory compliance training as scheduled. Other tasks assigned. Supervisory Responsibilities - 3 Business Services Specialists and 1 Business Services Associate. Qualifications Problem Solving. Functional/Technical Skills. Strong Ethics and Values. Strong organizational skills. Critical thinking skills. Communications skills, both written and verbal. Ability to work both independently and as a member of a team. Ability to direct and manage subordinates if required. Ability and skills to recognize the need for operational efficiencies. Knowledge of the inter-dependencies of the various departments within the Bank. Education and/or Experience Bachelor's Degree preferred. Minimum of 3 years related experience; previous banking experience in bank deposit, and or treasury management, operations, a plus. Computer proficiency with basic Microsoft Office applications (ex. Word, Excel, Access, and Outlook). Working knowledge of NACHA Operating Guidelines, Regulation E, US Treasury Green Book, and other similar regulations governing payment systems. Certificates, Licenses, Registrations Not applicable.

Work Environment:

General office working conditions exist. Employee may experience sustained moderate/high periods of activity with multiple tasks being performed. They may experience communication with a variety of internal and external sources under favorable and unfavorable conditions. Noise level in the work environment is usually minimal.