Business Systems Analyst in Utilities Industry

Business Systems Analyst in Utilities Industry at Strategic Staffing Solutions Business Systems Analyst in Utilities Industry at Strategic Staffing Solutions in Seffner, Florida Posted in 33 minutes ago.

Type:

full-time

Job Description:

Strategic Staffing Solutions are seeking a highly analytical and detail-oriented Business Systems Analyst in Brandon, Florida for an on-site contract to hire opportunity supporting Customer Experience (CE) Business Solutions initiatives within a utility services environment. This role serves as a key liaison between business operations and IT teams, supporting SAP CRM/IS-U and Billing solutions through incident management, requirements gathering, testing coordination, and continuous process improvement. About the Role-Must be within commutable distance to Brandon, FL. No relocation assistance. Must not require sponsorship now or in the future. This is a long term contract with potential to go direct. The ideal candidate will possess strong SDLC experience, proven project coordination skills, and hands-on expertise in production support, ServiceNow incident management, UAT testing, and SAP utility applications. Required-5 years experience in each of the below: Incident & Request Management Conduct incident triage, assessment, prioritization, and resolution coordination for ServiceNow incidents and requests. Partner with business stakeholders and technology teams to ensure timely incident resolution and request lifecycle completion. Analyze SAP IS-U and CRM Device Management incidents through root cause analysis, data validation, and cross-functional coordination. Support production operations by identifying recurring system issues and implementing process improvements to reduce incident recurrence and improve resolution timelines. Requirements Gathering & Solution Delivery Facilitate workshops and requirement-gathering sessions with business stakeholders to document current-state processes, identify gaps, and define future-state solutions. Prepare and maintain Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, functional specifications, and process flows. Collaborate with technical teams to translate business requirements into system enhancements and technical solutions. Participate in SDLC activities across Agile and Waterfall methodologies. Testing & Quality Assurance Develop UAT strategies, test plans, test cases, and testing documentation for SAP CRM, Billing, and Device Management enhancements. Coordinate and support system integration testing, user acceptance testing, and defect resolution activities. Maintain testing artifacts, version control, and documentation repositories using Point and Smartsheet. Data Analysis & Reporting Design and maintain KPI dashboards using Power BI, Tableau, and Qlik to monitor billing performance, outage metrics, incident trends, and operational efficiency. Perform data analysis using SAP BusinessObjects and ServiceNow Performance Analytics to identify trends and recommend operational improvements. Support outage and reliability reporting initiatives, including metrics such as SAIFI and CMI. Business & Process Improvement Support strategic planning initiatives including SWOT analysis sessions and business process evaluations. Collaborate with cross-functional stakeholders to improve operational processes, reporting accuracy, and customer experience outcomes. Develop understanding of business operations, regulatory guidelines, master data models, and governance processes within the utility environment. Additional Qualifications Associate's degree in Business Management, Information Systems, Engineering, Accounting, Communications, Mathematics, or related field. Minimum 4 years of experience supporting customer service operational technology solutions. Minimum 1 year of experience supporting

SAP CRM/IS-U

solutions in areas such as customer service, billing, finance, credit, or device management. Required Skills Requirements gathering and documentation UAT test case creation and testing support Incident triage and production support SDLC delivery methodologies ServiceNow incident management SAP CRM, IS-U, Billing, and Device Management modules Bachelor's degree in a related field. Utility industry experience. Experience with Power BI, Tableau, Qlik, and SAP BusinessObjects. Familiarity with outage/reliability reporting metrics and regulatory reporting standards. Experience working in fast-paced environments with multiple stakeholders and competing priorities. Pay range and compensation package Contract-to-Hire (6-Month Possible Permanent Opportunity). Work Status-Must not require sponsorship of any kind now or in the future. Equal Opportunity Statement We are committed to diversity and inclusivity.