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Change Management Analyst
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Robert Half
Jacksonville, FL (In Person)
Full-Time
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Job Description
We're hiring a Compliance Analyst II to manage the IT Change Management process in ServiceNow. This person will ensure IT changes are tracked, approved, and executed smoothly with minimal risk.
What You'll DoOwn the change management process in ServiceNowLead CAB meetings with IT and business teamsBuild reports and dashboards (ServiceNow, Excel, Power BI)Track metrics like change success rate and riskEnsure data accuracy across ServiceNow modules (Change, Incident, CMDB, etc.)Support process improvements and system updatesTrain users on change management best practices
What You'll DoOwn the change management process in ServiceNowLead CAB meetings with IT and business teamsBuild reports and dashboards (ServiceNow, Excel, Power BI)Track metrics like change success rate and riskEnsure data accuracy across ServiceNow modules (Change, Incident, CMDB, etc.)Support process improvements and system updatesTrain users on change management best practices