Software Technical Expert

Job

Elite Technical

Miami, FL (In Person)

Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 6/13/2026

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Our Client, a multinational telecommunications technology company has an urgent and immediate need for a skilled Software Technical Expert.

Design the OfficeTrack golden configuration with measurable acceptance criteria
Build the phased rollout plan with change management (pilot, expand, scale)
Design role-based permissions and system guardrails so manual workarounds become exceptions, not the norm
Identify UI pain points, AI opportunities, and automation opportunities across dispatch and field
Design integration improvements between OfficeTrack and adjacent systems (Amdocs, UKG, etc)
Define and execute the test plan against the production-like environment using tools Iris mentioned
Surface a continuous improvement backlog as the engagement progresses If you would like to learn more, please reach out to Elite Technical.

Experience with OfficeTrack or similar field service/workforce management platforms
Strong background in dispatch, field operations, and workforce management systems
Experience with enterprise integrations, process optimization, and workflow automation
Knowledge of change management, testing strategies, and system governance
Strong communication and stakeholder management skills