Sr Change Manager

Job Description We're looking for a senior leader to define and evolve enterprise change and release practices in a complex, always-on environment. This role partners closely with technology, product, and operations teams to enable safe, predictable delivery while supporting speed and business priorities. What you'll do: Own the approach to change enablement and release management Balance risk, stability, and agility across teams Lead and develop a high-performing change organization Drive continuous improvement through metrics and insights We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 4+ years of people management experience Background in IT service management or a similar role Familiar with ITSM tools (ServiceNow experience preferred) Experience working with enterprise monitoring and delivery tools Strong technical foundation with the ability to troubleshoot complex issues Excellent problem-solving and communication skills Customer-focused mindset, especially during high-impact or escalated situations