Human Centered Change Manager

at Salesforce in Chicago, Illinois, United States Job Description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 07/31/2026. The Experience As part of the Experience Services competency in Professional Services, the Salesforce Human-Centered Change (HCC) team is seeking an experienced Human-Centered Change Manager. In this role, you'll coach Salesforce customers through complex organizational transformations - guiding them to adopt new ways of working, driving senior leadership alignment, and delivering meaningful, lasting change. What You'll Actually Be Doing Lead the full delivery of Human-Centered Change engagements, serving as the primary point of accountability for client satisfaction and quality across complex transformation initiatives. Integrate human-centered service design, behavioral science, and Design Thinking methodologies to develop and execute holistic change strategies. Travel up to 50% in order to build strong partnerships with customers, project leadership, and account leadership to proactively identify barriers to change, conduct impact analyses, and develop solutions. Coach senior leaders, managers, and junior team members on Human-Centered Change best practices while contributing to practice innovation and go-to-market activities including scoping and Statement of Work (SOW) creation. You're Our Person If... You have 5+ years of experience in customer-facing consulting roles, with a strong track record leading large-scale organizational transformation engagements. You bring deep knowledge of change management methodologies such as Salesforce's Levers model and the Prosci ADKAR framework. You have excellent workshop design, facilitation, and communication skills - and the ability to clearly articulate the value of change strategies to stakeholders at all levels. You're a proactive, creative problem-solver who can navigate dynamic environments and develop monitoring and measurement frameworks to evaluate change success. Even Better If... You hold a Prosci Certification and Salesforce Admin Certification, or Salesforce Strategy Designer or Agentforce Specialist Certification. You have experience across industries such as Automotive, Manufacturing, Retail, Consumer Goods, or Energy. You have working knowledge of AI capabilities and how to apply them responsibly in a consulting context. You have experience managing subcontractors and System Integrator (SI) partner relationships. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your... For full info follow application link. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 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