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Senior Organizational Change Manager
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M&T Bank
Baltimore, MD (In Person)
$157,600 Salary, Full-Time
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Job Description
Who Are We:
Customer Experience & The Way We Work Enablement- A •high-impact team•at the heart of M&T Bank's most strategic and transformative efforts.
- Customer Experience & The Way We Work Enablement
- team, 40+ diverse professionals united by a shared purpose: to drive meaningful change through
- The Way We Work
- Strategic thinkers
- who bring clarity to complexity, aligning efforts across divisions to accelerate transformation. +
- Collaborative problem-solvers
- who synthesize insights, communicate with impact, and build bridges across business lines and executive leadership. +
- Champions of adoption
- , embedding Change Management principles and practices to ensure people, process, technology, and data evolve together.
What You'll Do:
Lead Change Across Enterprise Platforms- This role is dedicated to supporting
- Enterprise Platforms (EP
- ), the organization driving efficiency, consistency, growth and innovation to position the bank, our customers, employees and communities for success.
- You will:
- + •Design and deliver change management strategies•for Enterprise Platforms initiatives, tailoring approaches to platform-specific needs.
- Assess each change for the appropriate level of change management support
- , determining when expert-led CM is needed vs. when coaching or guidance for a citizen practitioner is sufficient. +
- Coach and mentor business partners, project leaders, and citizen change practitioners
- , building capability, confidence, and consistency in how change is delivered across the bank. +
- Lead with influence
- , serving as the trusted advisor to sponsors, project leaders, and stakeholders, driving alignment, clarity, and momentum. +
- Navigate complexity
- by managing multiple change efforts simultaneously, sequencing activities to mitigate saturation and build organizational resilience. +
- Build bridges
- across the enterprise, cultivating strong relationships with senior leaders, external partners, and change champions to amplify impact. +
- Translate insight into action
- by leveraging stakeholder input, readiness indicators and impact data to guide change planning and execution. +
- Empower leaders
- with coaching and guidance to become visible, effective sponsors of change. +
- Craft compelling narratives
- and communication strategies that inspire engagement and foster understanding. +
- Collaborate on learning experiences
- , partnering with L&D to design training that supports capability building and sustained adoption. +
- Measure what matters
- , defining success metrics and gathering feedback to continuously improve change outcomes. +
- Champion sustainability
- , ensuring transitions are smooth and that change sticks long after implementation. +
- Elevate the discipline
- , mentoring change practitioners, sharing best practices, and advancing enterprise-wide change capabilities. +
- Model agility
- , adapting quickly to new challenges, unfamiliar domains, and evolving priorities.
What You Bring:
Experience, Expertise, and a Passion for Change- We're looking for a seasoned change leader who combines strategic thinking with hands-on experience in driving transformation across complex environments. You'll thrive in this role if you bring: + A
- bachelor's degree
- and at least
- 7 years of experience
- in change management, learning and development, employee communications, product management, or project management. (Equivalent experience of 10 years, including 6 years in relevant roles, will also be considered.) +
- Proven expertise
- in applying change management principles, methodologies, and tools to deliver measurable outcomes on large-scale initiatives. +
- Demonstrated capability in coaching others
- —leaders, teams, and non-expert change agents—to apply change management practices effectively. + A
- recognized change management certification
- (e.g., Prosci, ACMP CCMP). + Demonstrated ability to
- integrate change strategies with Agile delivery practices
- , enabling team readiness, stakeholder engagement, and sustained adoption. + A track record of
- leading enterprise-level, high-impact change initiatives
- in large organizations, with clear evidence of driving business value. +
- Exceptional communication skills
- articulating complex concepts into clear, compelling messages and influence stakeholders at all levels, including senior leadership. + Strong project management capabilities and the ability to
- juggle multiple priorities
- . + A natural ability to
- adapt and lead through ambiguity
- , bringing clarity, confidence and creativity to evolving situations and shifting priorities. + A mindset that
- embraces change as opportunity
- , with the resilience and flexibility to pivot, reframe challenges and guide others through uncertainty.
Preferred Qualifications and Experience:
Elevate Your Impact- While not required, the following qualifications and experience will help you thrive and lead with even greater influence: + An
- MBA or advanced degree
- in Organizational Development, Organizational Behavior, Change Management, or a related field. + At least
- three years of experience in a dedicated change management role
- , with a focus on enterprise-level transformation. + Experience
- coaching or developing talent
- , including mentoring junior change practitioners or enabling non-experts to perform CM activities confidently and successfully. + Experience
- collaborating with customer experience, UX, or human-centered design teams
- to create change strategies that are empathetic, user-informed, and adoption-ready. + Proficiency in
- collaboration and transparency tools
- such as Jira, Miro, Target Process, or Trello, tools that support agile ways of working and cross-functional alignment. +
- Exceptional problem-solving and strategic thinking skills
- , with a demonstrated ability to connect dots across systems, teams, and initiatives. +
- Industry experience in banking or financial services
- , with a strong understanding of the regulatory, operational, and cultural dynamics that shape change. +
- Strong business acumen
- , with the ability to anticipate organizational challenges and design change strategies that drive measurable outcomes. + Experience with
- people leadership responsibilities
- , including performance management, resource planning, recruitment, and mentoring, whether formally or through matrixed team structures. +
- Prosci Change Management Certification
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $118,200.00 - $197,000.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
- Location
- Wilmington, Delaware, United States of AmericaM&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
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