Transformation Coach

Transformation Coach at University of Maryland Medical System Transformation Coach at University of Maryland Medical System in Baltimore, Maryland Posted in 8 days ago.

Job Description:

Job Requirements The Transformation Coach leads and supports continuous improvement initiatives across the organization. This role facilitates effective team collaboration to achieve goals set by the Transformation Guiding Team, ensuring alignment with system values: diversity, integrity, compassion, excellence, and discovery. The Transformation Coach mentors and guides teams in defining, scoping, and validating projects aligned with organizational priorities. This includes supporting process owners in leading cross-functional meetings and workshops, while driving Lean leadership, innovation, efficiency, and change management practices. Additionally, the role supports leaders in monitoring performance outcomes, developing standardized processes, and applying benchmarking and best practices. The Transformation Coach also delivers training in Lean, Six Sigma, change management, and project management, while promoting a culture of continuous improvement through coaching and leadership. Key Responsibilities Lead performance improvement and process redesign workshops using appropriate analytical and facilitation methods. Apply Lean, Six Sigma, and process re-engineering techniques to improve operational performance. Support data collection, analysis, and presentation of findings; develop standardized workflows. Lead

A3/IMPRV

processes and Rapid Process Improvement Workshops (RPIWs), including defining scope, baseline metrics, and business justification. Utilize statistical tools (e.g., Excel, Minitab) to identify trends, root causes, and improvement opportunities. Partner with leadership to assess and advance the Value Delivery System, promoting a culture of high reliability and continuous improvement. Measure performance using qualitative and quantitative methods (e.g., interviews, workshops, surveys, observation, and data analysis). Develop current and future state process maps using tools such as Visio. Facilitate training on Lean principles, change management, innovation, and team engagement; coach leaders through Lean leadership development. Work Experience Education and Experience Bachelor's degree in Engineering, Healthcare Administration, Nursing, Business, or related field (required). Lean or Toyota Production System training (preferred or to be obtained within one year). Lean/Six Sigma Black Belt certification (preferred). 2-4 years of experience facilitating process improvement initiatives or serving as a change agent. 2-4 years of hands-on experience with organizational-level process improvement methodologies. Experience in continuous quality improvement, process management, and training delivery. Knowledge, Skills, and Abilities Strong understanding of patient-centered care and customer service principles. Effective leadership, facilitation, and team engagement skills. Ability to apply structured continuous improvement and change management methodologies. Strong organizational skills with the ability to meet deadlines across cross-functional teams. Proven ability to influence, coach, and drive results at all organizational levels. Excellent communication and presentation skills for both leadership and frontline staff. Adaptability, collaboration, and strong interpersonal skills. Transformation-Specific Responsibilities 1. Department-Level Transformation Initiatives Act as a subject matter expert and internal consultant, supporting program development and special projects. Facilitate structured improvement efforts from problem identification through implementation and evaluation, ensuring measurable outcomes. 2. Efficiency and Effectiveness Demonstrate a results-driven leadership style with strong influencing skills. Lead change initiatives that improve operational efficiency and team performance. Provide hands-on leadership for rapid improvement events and implementation of departmental and organizational improvement plans. Contribute to strategy development, program execution, team building, and resource planning. 3. Change Leadership Deliver training, mentorship, and guidance on Lean methodologies across all levels of the organization. Support and execute transformation initiatives focused on eliminating waste, improving performance, enhancing customer satisfaction, and strengthening organizational outcomes. Establish and sustain a culture of continuous improvement through measurement, benchmarking, and best practice implementation. Benefits All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range:

$36.83 - $55.29 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide