IAM Analyst

Role Overview:

The IAM Analyst manages the end-to-end user lifecycle (Joiners, Movers, Leavers) to ensure secure, efficient access across the organization. This role blends process automation, technical troubleshooting, and governance using SailPoint and ServiceNow.

Key Responsibilities:

Lifecycle Automation:

Identify and implement automation for JML processes; drive the rollout and onboarding of new applications in partnership with Dev and Ops teams.

Identity Governance:

Coordinate Quarterly Access Certifications via SailPoint and provide logs/documentation for audit compliance.

Operational Support:

Resolve IAM-related incidents and support tickets; manage provisioning requests via ServiceNow and SailPoint.

Integrated Design:

Collaborate with Tech Leads, HR, and IT to align IAM technology with organizational needs and end-to-end design standards.

Change Management:

Support system stability through active participation in change and incident management processes.

Qualifications:

Experience:

3-4 years in Privileged Access Management (PAM) as well as CyberArk and other Secret Management tools.

Tools:

Proficiency with SailPoint and ServiceNow (SNOW) is essential.

Skills:

Strong analytical ability, high attention to detail, and excellent communication for cross-departmental collaboration.

Mindset:

A proactive approach to troubleshooting and a commitment to maintaining a "least-privilege" security environment.