Analyst, Retail Channels (Business Analyst)

The Analyst, Retail Channels (Business Analyst) supports our relationship deepening strategy efforts. This role will collaborate as a bridge between the Customer Intelligence team and business strategy leaders by organizing and interpreting segmentation data for deepening efforts, monitoring the performance of deepening strategies, and identifying opportunities for campaign optimization and customer engagement. This position works hybrid and reports to San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES

Monitor the execution of deepening strategies and initiatives to assess effectiveness and customer response. Provide data-driven recommendations for strategy optimization based on performance indicators and observed customer behavior. Conduct analyses to evaluate customer adoption of product features and identify usage patterns or gaps. Present findings, insights, and strategic recommendations to stakeholders on a regular basis through clear reports and automated visual dashboard and presentations. Collaborate with cross-functional teams including Marketing, Product, and Customer Experience to ensure alignment and impact. Receive and structure customer segmentation data from the Customer Intelligence team to make it actionable for deepening strategy design. Identify and address data quality issues and discrepancies. Apply statistical and analytical techniques to derive insights from complex datasets. Other duties may be assigned.

MINIMUM REQUIREMENTS

Bachelor's degree in business, Data Analytics, Economics, or a related field; master's degree a plus. Three (3)+ years of experience in data analysis, business strategy, or customer intelligence. Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. Strong analytical skills and proficiency in tools such as Excel, SQL, Power BI, or similar. Excellent communication and presentation skills, with the ability to explain complex data in a clear and actionable manner. Provide business decision support through ad-hoc analysis and scenario modeling.

Data storyteller:

Positively influence and support business decision through data interpretation and discovery. Strong attention to detail, organizational skills, and ability to manage multiple initiatives simultaneously. Experience in the banking or financial services industry is preferred.

WORK AUTHORIZATION & ELEGIBILITY

Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization. Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement Compliance Posters #LI-Hybrid This may be the opportunity to change your life and take your career to the next level. Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to: Compliance_Posters / Labor Laws Recruitment Privacy Policy Statement Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel. Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables: Afiches de Cumplimiento/ Leyes Laborales Política de Privacidad de Reclutamiento