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Senior Business Analyst
Job
Robert Half
Surprise, AZ (In Person)
Full-Time
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Job Description
We are looking for an experienced Senior Business Analyst to support government operations in Arizona. This contract position with the potential to become permanent focuses on improving business processes, evaluating service workflows, and translating operational needs into clear documentation for stakeholders and delivery teams. The ideal candidate brings strong analytical thinking, experience in customer service environments, and the ability to work effectively within Agile Scrum frameworks.
Responsibilities:
- Assess current business operations and identify process gaps, risks, and opportunities for improvement across service-focused functions.
- Gather, organize, and validate business needs by partnering with stakeholders to turn operational objectives into well-defined requirements.
- Review documents, procedures, and supporting materials to ensure accuracy, completeness, and alignment with business expectations.
- Collaborate with cross-functional teams in an Agile Scrum environment to support planning, prioritization, and solution delivery.
- Analyze call center and customer service workflows to recommend practical enhancements that improve efficiency and user experience.
- Create clear business analysis artifacts, including requirement documents, process maps, and summaries for decision-making.
- Support discussions between business users and technical teams to clarify scope, resolve issues, and maintain project momentum.
- Monitor proposed solutions against business goals and help confirm that delivered outcomes address identified needs.