Management and Program Analyst

Management and Program Analyst Department of Ste Department of Ste - Agency Wide Summary This position is loced in the Bureau of Consular Affairs, Passport Services Directore, Passport Issuance Operion, Region 5 (CA/PPT/I/RD5). The Passport Services Directore facilites internional travel and enhances nional security by issuing secure passport documents to eligible U.S. citizens and nionals in a responsive and responsible manner. Learn more about this agency Summary This position is loced in the Bureau of Consular Affairs, Passport Services Directore, Passport Issuance Operion, Region 5 (CA/PPT/I/RD5). The Passport Services Directore facilites internional travel and enhances nional security by issuing secure passport documents to eligible U.S. citizens and nionals in a responsive and responsible manner. Learn more about this agency Overview Help Accepting applicions Posted this month • Apply in 1 day Due by 11:59 p.m. ET on July 6, 2026 Locion 1 vacancy in the following locions: Tucson, AZ Washington, DC Atlanta, GA New Orleans, LA Boston, MA Kansas City, MO Portsmouth, NH Buffalo, NY New York, NY Philadelphia, PA Charleston, SC No mching locions found. Work site options Telework eligible Yes—Telework eligible, per agency policy. Remote job No Relocion expenses reimbursed Yes—Relocion expenses may be authorized Salary $89,508 - $163,062 per year Pay scale & grade

GS 12 - 13

Promotion potential 13 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required 25% or less - Expected travel for this position is up to twenty-five percent (25%). Appointment type Permanent Occupions and job series 0343 Management And Program Analysis Supervisory stus No Federal service type This job is in the Competitive Service Drug test Yes Security clearance Secret Position sensitivity and risk Noncritical-Sensitive (NCS)/Modere Risk Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Suitability/Fitness Nional security Announcement number

CA-2026-0152

Control number 874456600 This job is open to Help Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was elimined and are eligible for priority over other applicants. Clarificion from the agency U.S. Department of Ste employees within the Bureau of Consular Affairs, and CTAP employees only Duties Help Ensures th day-to-day passport services functions and long-range goals and objectives involving facilities are addressed timely. Reviews quantitive da, reports, and documents to assess optimal operional effectiveness and efficiency. Conducts ongoing regional assessments to identify areasfor improvement and advancement for regional and agency/center programs such as for customer service, fraud prevention, and adjudicion programs. Provides advisory assistance to regional agencies and centers in the implemention of operional plans. Requirements Help Conditions of employment U.S. Citizenship is required. Incumbent subject to random drug testing. Must be able to obtain and maintain a Secret security clearance. Qualificions Applicants must meet all the required qualificion requirements described below by the closing de of this announcement.

NOTE:

Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing de of this announcement.

Time-In-Grade Requirements:

Federal applicants must have served 52 weeks the next lower grade to sisfy time-in-grade restrictions, per 5CFR 300, Subpart

F. GS-12

Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstre the following: Experience assessing the effectiveness of an organizion's programs. Experience analyzing and defining da requirements. Experience establishing liaison within and outside one's organizion. There is no substitute of educion for specialized experience for the GS-12 position. GS-13: Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstre the following: Experience planning, coordining, and assessing the effectiveness of an organizion's programs, and making recommendions to improve operions. Experience analyzing and defining da requirements and developing applicable processes for utilizing the da. Experience establishing and maintaining liaison within and outside one's organizion. Experience applying qualitive and quantitive methods. There is no substitute of educion for specialized experience for the GS-13 position. Educion See the qualificions section of this vacancy announcement for educion requirements. Additional informion For reasonable accommodion the U.S. Department of Ste, please contact the Office of Accessibility and Accommodions OAA@ste.gov. If eligible, situional telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. The evaluion process consists of the Monster Competency Based Assessments for which applicants assigned a score between 70 and 100. A resume review by subject mter experts conducted for the top qualified candides based on total score. Resumes longer than two pages deemed ineligible and will not be considered further. You assessed on the following job-reled competencies (knowledge, skills, abilities, and other characteristics):

Non-Supervisory:

Oral Communicion, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Oriention, Customer Service, Attention to Detail and Self-Management. Your score from the external assessment (i.e.,Non-supervisory) will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments. Top applicants may be referred to the hiring manager for further considerion. The assessment is used to measure the degree in which your background mches the competencies and KSAs required for this position. Your qualificions evalued on the following competencies: Knowledge of administrive laws, policies, regulions, and precedents. Knowledge of project management processes, tools, and techniques. Ability to interact effectively with others. Ability to use a wide range of qualitive and quantitive methods to analyze assess and improve program effectiveness. Ability to communice effectively orally and in writing.

Resume review:

Subject mter experts (SMEs) will review your resume to determine your qualificions for this position based on the required specialized experience. Your resume should demonstre how you meet all aspects of the specialized experience stement. SMEs will not review additional informion beyond your resume (e.g., links embedded in your resume will not be opened.). If meeting basic qualificions through educion only or a combinion of educion and experience, applicants will not be referred to the SME panel but reviewed by the HR Specialist for referral. Applicants found to be among the top qualified candides referred to the hiring official for further considerion and possible interview. Qualified non-competitive candides must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further considerion and possible interview. In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Oversting your qualificions and/or experience in your applicion may result in your removal from considerion. You may preview questions for this vacancy. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help All required documents listed below, th are applicable to you, must be submitted to our automed system by 11:59 p.m. Eastern Time (ET) on the closing de of this announcement. 1. Resume limited to two pages showing relevant work/volunteer experience, educion and training. Include the start and end des (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualificion determinions and must support your answers to the completed online assessment questions. Resumes longer than two pages deemed ineligible and will not be considered further. 2. Transcripts, if applicable and you are qualifying based on educion . See the Qualificion and Educion sections of this announcement for more informion. If selected, an official/sealed college transcript(s) required to verify educion prior to employment. 3. Most recent SF-50s (Notificion of Personnel Actions), if you are a current eligible DOS employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority . The SF-50s must show: effective de, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required informion (e.g., promotion, within-grade increase, and separion SF-50s). Award SF-50s often do not show the required informion. 4. Performance appraisal, strongly encouraged for current eligible DOS employees. Submit a copy of your most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the ring official and in original form) annual performance appraisal for the hiring manager's considerion. If a performance appraisal is not available, you may provide a stement and/or a stement from your supervisor explaining the reason one is not available and your servicing HR Office contact informion (name, email address, phone number).

Note:

You may be requested to provide an appraisal to the hiring official if one was not provided with your applicion. To receive a promotion, the employee's most recent performance ring must be "fully successful" or an equivalent level or higher. Employees who are tentively selected to receive a promotion required to provide performance documention within two business days of request. Servicing HR Offices may be contacted to verify performance rings. 5. Non-competitive hiring authority eligibility documention, if applicable . If you are a current eligible DOS employee applying under a non-competitive hiring authority (e.g, FS tenured employees, USUN reinstement eligibles, Schedule A), you must submit proof of non-competitive eligibility with your applicion. For informion reled to Schedule A hiring authority for individuals with disabilities OPM's hiring informion site. 6. CTAP documention, if applicable (e.g., reduction-in-force (RIF) separion notice, certificion of expected separion, etc.). In addition submit a copy of your current (or last) performance ring of record which must be least fully successful or equivalent and submit all required documents listed above th apply to you (e.g., resume, transcripts, SF-50, etc.). If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help Prepare your applicion in USAJOBS To start your applicion, click Apply and we'll walk you through the process to tach a resume and any required documents. During the applicion process you can review, edit, delete, and upde your informion. We'll automically save your progress as you go, so you won't lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing de of this announcement to complete the applicion process. STEP 1: Select the "Apply" button and follow the instructions to register or sign into

USAJOBS. STEP 2

Submit your resume. Please see the Required Documents section for specific informion th should be outlined in your resume. STEP 3: Complete the online assessment questions. STEP 4: Submit all required documention applicable to you, as listed in the Required Documents section. To learn how to view the stus of your submitted supporting documention and applicion, the Applicion Instructions section of our agency's Civil Service selection process site . Technical assistance with your on-line applicion is available through the Help Desk mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET Alterne Applicion Procedures If applying online poses an extreme hardship, you may request alterne applicion procedures to submit your applicion package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET least 2 working days prior to the closing de of this announcement. The applicion package for alterne applicion procedures must be submitted and received in the Human Resources office no ler than 11:59 p.m. ET on the closing de of this announcement. Paper applicions and informion sent by mail will not be accepted. Agency contact informion Audrey Carper Phone 771-204-4879 Fax 000-000-0000 Carpera@ste.gov Address U.S. Department of Ste 600 19th Street, N.W.

Attn:

CA/EX/HRD

Washington, District of Columbia 20520 United Stes Next steps After all applicion packages are received, we will review applicions and evalue applicants' qualificions. Then, in approximely two weeks after this announcement closes, we will refer candides, as described in the "How You Will Be Evalued" section, to the hiring manager for selection considerion. Your applicion stus upded up to four times during the following hiring phases: After applicions are received. After applicions are assessed to determine qualificions. After candides are referred to the hiring manager. After a selection is made. For the selected candides who receive a tentive job offer, we will conduct a suitability review and/or security background investigion th generally takes an average of least two to six months. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help All required documents listed below, th are applicable to you, must be submitted to our automed system by 11:59 p.m. Eastern Time (ET) on the closing de of this announcement. 1. Resume limited to two pages showing relevant work/volunteer experience, educion and training. Include the start and end des (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualificion determinions and must support your answers to the completed online assessment questions. Resumes longer than two pages deemed ineligible and will not be considered further. 2. Transcripts, if applicable and you are qualifying based on educion . See the Qualificion and Educion sections of this announcement for more informion. If selected, an official/sealed college transcript(s) required to verify educion prior to employment. 3. Most recent SF-50s (Notificion of Personnel Actions), if you are a current eligible DOS employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority . The SF-50s must show: effective de, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required informion (e.g., promotion, within-grade increase, and separion SF-50s). Award SF-50s often do not show the required informion. 4. Performance appraisal, strongly encouraged for current eligible DOS employees. Submit a copy of your most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the ring official and in original form) annual performance appraisal for the hiring manager's considerion. If a performance appraisal is not available, you may provide a stement and/or a stement from your supervisor explaining the reason one is not available and your servicing HR Office contact informion (name, email address, phone number).

Note:

You may be requested to provide an appraisal to the hiring official if one was not provided with your applicion. To receive a promotion, the employee's most recent performance ring must be "fully successful" or an equivalent level or higher. Employees who are tentively selected to receive a promotion required to provide performance documention within two business days of request. Servicing HR Offices may be contacted to verify performance rings. 5. Non-competitive hiring authority eligibility documention, if applicable . If you are a current eligible DOS employee applying under a non-competitive hiring authority (e.g, FS tenured employees, USUN reinstement eligibles, Schedule A), you must submit proof of non-competitive eligibility with your applicion. For informion reled to Schedule A hiring authority for individuals with disabilities OPM's hiring informion site. 6. CTAP documention, if applicable (e.g., reduction-in-force (RIF) separion notice, certificion of expected separion, etc.). In addition submit a copy of your current (or last) performance ring of record which must be least fully successful or equivalent and submit all required documents listed above th apply to you (e.g., resume, transcripts, SF-50, etc.). If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help Prepare your applicion in USAJOBS To start your applicion, click Apply and we'll walk you through the process to tach a resume and any required documents. During the applicion process you can review, edit, delete, and upde your informion. We'll automically save your progress as you go, so you won't lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing de of this announcement to complete the applicion process. STEP 1: Select the "Apply" button and follow the instructions to register or sign into

USAJOBS. STEP 2

Submit your resume. Please see the Required Documents section for specific informion th should be outlined in your resume. STEP 3: Complete the online assessment questions. STEP 4: Submit all required documention applicable to you, as listed in the Required Documents section. To learn how to view the stus of your submitted supporting documention and applicion, the Applicion Instructions section of our agency's Civil Service selection process site . Technical assistance with your on-line applicion is available through the Help Desk mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET Alterne Applicion Procedures If applying online poses an extreme hardship, you may request alterne applicion procedures to submit your applicion package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET least 2 working days prior to the closing de of this announcement. The applicion package for alterne applicion procedures must be submitted and received in the Human Resources office no ler than 11:59 p.m. ET on the closing de of this announcement. Paper applicions and informion sent by mail will not be accepted. Expand Hide how to apply Agency contact informion Audrey Carper Phone 771-204-4879 Fax 000-000-0000 Carpera@ste.gov Address U.S. Department of Ste 600 19th Street, N.W.

Attn:

CA/EX/HRD

Washington, District of Columbia 20520 United Stes Next steps After all applicion packages are received, we will review applicions and evalue applicants' qualificions. Then, in approximely two weeks after this announcement closes, we will refer candides, as described in the "How You Will Be Evalued" section, to the hiring manager for selection considerion. Your applicion stus upded up to four times during the following hiring phases: After applicions are received. After applicions are assessed to determine qualificions. After candides are referred to the hiring manager. After a selection is made. For the selected candides who receive a tentive job offer, we will conduct a suitability review and/or security background investigion th generally takes an average of least two to six months. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Additional locions Boston, MA Kansas City, MO Portsmouth, NH Buffalo, NY New York, NY Philadelphia, PA Charleston, SC Overview Help Accepting applicions Posted this month • Apply in 1 day Due by 11:59 p.m. ET on July 6, 2026 Locion 1 vacancy in the following locions: Tucson, AZ Washington, DC Atlanta, GA New Orleans, LA Boston, MA Kansas City, MO Portsmouth, NH Buffalo, NY New York, NY Philadelphia, PA Charleston, SC No mching locions found. Work site options Telework eligible Yes—Telework eligible, per agency policy. Remote job No Relocion expenses reimbursed Yes—Relocion expenses may be authorized Salary $89,508 - $163,062 per year Pay scale & grade

GS 12 - 13

Promotion potential 13 Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required 25% or less - Expected travel for this position is up to twenty-five percent (25%). Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Drug test Yes Security clearance Secret Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Announcement number

CA-2026-0152

Control number 874456600