Senior Business Systems Analyst - Accela Platform*

San Bernardino County Innovation and Technology Department (ITD) is actively looking for a Senior Business Systems Analyst - Accela Platform• with experience in Accela government software with good techno-functional (strong mix of business process + technical capability) skills, with hands-on experience working with government functions such as land use services, code enforcement, building safety, planning, licensing & other regulatory procedures within the software platform Accela. Assignments include gathering business requirements and developing functional and technical specifications for custom reports, workflow configurations, and API integrations, in addition to day-to-day troubleshooting and providing empathetic customer support. •

Official Class Title:

Business Systems Analyst III. For more detailed information, refer to the Business Systems Analyst III job description.

EXCELLENT BENEFITS!

To review the job-specific benefits, refer to: Summary of Benefits Memoranda of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Pre-Employment Process:

Applicants must successfully pass a background check and a job-related physical exam prior to employment.

Shift:

Some positions require availability for night and swing shifts, weekends, and on-call, including holidays as needed. Indicate availability on application.

Sponsorship:

San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States.

REQUIRED EXPERIENCE

Three (3) years full time equivalent experience, within the past five (5) years, in a production environment performing business systems analysis and two (2) years experience with Accela Government Software , on a large scale including systems administration, workflow configuration, support & troubleshooting, and testing software upgrades. Must include three (3) years of full-time equivalent experience in at least four (4) of the following areas: requirements gathering, SDLC Methodologies, end user acceptance testing, handling systems administration, workflow configuration, troubleshooting, data management process mapping, workflow diagramming, documenting business rules, and cost/benefit analysis. Be sure to indicate all qualifying experience in the work history section of your application, as well as in responses to the supplemental questionnaire. -AND- REQUIRED

EDUCATION

T hirty (30) semester (45 quarter) units of completed college level coursework from an accredited college or university in information technology, business administration or a closely related field.

EDUCATION SUBSTITUTION

One (1) year of additional qualifying experience may substitute for the required education Applicants must submit a list of coursework, unless a Bachelor's degree has been conferred in a qualifying field.

The desired candidates will possess:

A Bachelor's degree in information technology, business administration, or a closely related field. Experience with configuration and maintenance and support of Accela Government Software - Civic Platform. Skilled in managing stakeholder expectations and resolving service-related issues with professionalism and empathy. Some knowledge of JavaScript, SQL, and SSRS.

Examination Procedure:

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure :

Please complete and submit the online employment application and supplemental questionnaire for consideration before the deadline: 5:00 PM, FRIDAY, MAY 8, 2026 . Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records.

Please note:

if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627 . Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application. Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation:

If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference:

Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy . For more important details, review the Applicant Information and County Employment Process .